Applied Materials · 1 day ago
Director of IT, Service Management Architect
Santa Clara, CA
Full-time
Onsite
Director/Executive
$189K/yr - $260K/yr
10+ years expApplied Materials is a global leader in materials engineering solutions used to produce advanced chips and displays. The Director of IT, Service Management Architect will lead the execution of enterprise Service Management and Resource Scheduling platforms to enhance the digital customer experience, architecting scalable solutions that support service management processes.
ElectronicsManufacturingSemiconductorSoftware
Responsibilities
Define and execute the IT programs for Service execution aligned with business growth and digital transformation goals
Lead cross-functional teams across IT, product, UX, and business operations to deliver key capabilities across phases of the equipment lifecycle
Drive platform modernization and integration with ERP (e.g., SAP S/4HANA), CRM and billing systems
Collaborate with strategic vendor partners, to identify, evaluate and recommend new business process and business application solutions to address emerging business needs, and develop product and project road maps
Serves as subject matter expert and manages personnel performing the build, test and deployment of complex business application solutions
Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices
Plans and manages personnel to deliver project and support service in area of responsibility within allocated budget
Qualification
Required
10-15 years of experience in IT roles, with 10+ years in Service Management for Service/Maintenance and Parts/Products, Resource scheduling and dispatching on digital platforms
Working experience & knowledge in the after market Sales & Service activities of discrete product manufacturing global companies such as Service Case execution, resource scheduling, resource assignment and dispatching, Labor confirmation, Pass down reporting, Part ordering, Sales orders, Part Confirmation, Part return processes
Implementation experience for service management process using SAP S/4HANA, SAP ERP, SAP Field Service Management FSM, SAP CRM, SAP Service and Asset Manager SSAM, SAP Sales/Service Cloud V2 is desired
Excellent communication, leadership and solution architect skills
Acts as a trusted partner who understands the customer's business objectives
Strong stakeholder engagement skills
Ability to work effectively in a fast-paced, dynamic and global environment
High capacity for complexity and a strong ability to understand business needs
Bachelor's or Master's degree in Computer Science, Information Systems, or related field
Benefits
Comprehensive benefits package
Participation in a bonus and a stock award program
Company
Applied Materials
Applied Materials is a semiconductor and display equipment company that offers materials engineering solutions.
10001+ employees
H1B Sponsorship
Applied Materials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (435)
2024 (465)
2023 (362)
2022 (429)
2021 (456)
2020 (354)
Funding
Current Stage
Public CompanyTotal Funding
$2.1BKey Investors
Stonnington GroupUS Department of Energy
2025-02-24Post Ipo Debt· $2B
2023-06-27Post Ipo Equity· $0.38M
2022-10-19Grant· $100M
Leadership Team
Omkaram Nalamasu
Senior Vice President and Chief Technology Officer
Tony Chiang, Ph.D
VP, CTO Applied AI
Recent News
Business Standard India
2026-01-06
Company data provided by crunchbase