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HUB International · 23 hours ago

Sales Performance Operations Lead

Chicago, IL

Full-time

Hybrid

Senior Level

$100/hr - $100/hr

5+ years exp

HUB International is a global firm that empowers clients by protecting businesses and individuals. The Sales Performance Operations Lead is responsible for managing systems, data, and processes that enhance producer performance, bridging strategic vision and operational execution while supporting the evolution of coaching and performance support.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Build and maintain dashboards tracking producer performance KPIs including quota attainment by coaching engagement, time to first validated deal, producer attrition rates, and coaching territory variance

Pull and synthesize data, new hire cohort tracking, and revenue systems to produce monthly and quarterly performance reports for SFD and sales leadership

Identify coaching effectiveness gaps across territories and regions; surface data-driven insights that inform coaching assignments and program design

Develop the measurement framework for new SFD initiatives, including tradecraft curriculum and AI-enabled performance support tools

Administer and optimize Hub's learning management system (LMS), ensuring content is organized, completions are tracked, and producer learning journeys are coherent

Integrate LMS, Seismic, and VAST video library into a unified learning ecosystem that supports the producer development lifecycle

Partner with content developers (Programs and Development team) to ensure learning assets are properly tagged, discoverable, and aligned to competency frameworks

Manage system vendor relationships, license utilization, and technical support escalations

Manage new sales producer cohort logistics including enrollment tracking, funding status, milestone monitoring, and validation documentation

Administer quota tracking for both Schedule 1 (active support) and Schedule 2 (independent) sales performance tracks

Coordinate early-career session scheduling, attendance tracking, and regional coordination

Support coaching territory assignments and workload distribution across US and Canadian regions

Conduct needs assessments and task analyses to identify skill gaps for middle- and senior-level producer development programs

Translate tradecraft requirements into curriculum specifications that inform content development priorities

Partner with regional coaches and sales leadership to document best practices and institutional knowledge for codification into learning assets

Qualification

LMS administrationPerformance analyticsData visualizationSales operationsInsurance experienceProject managementCurriculum developmentAnalytical skillsB2B sales experienceAI productivity tools