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Community State Bank (WI) · 1 day ago

Assistant Branch Manager- SE 14th

Des Moines, IA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Community State Bank is seeking an Assistant Branch Manager to support the Branch Manager in the operations of a branch location. The role involves providing client service, supervising retail staff, and ensuring compliance with regulatory protocols.

BankingFinancial ServicesMortgage

Work & Life Balance

Responsibilities

Support and assist the Branch Manager in leading and directing various operations of the branch

Provide reliable and timely service to all clients according to regulatory and compliance protocols, including guidance on financial products and services that will meet their needs

Build and retain long term, meaningful relationships with clients, understand their financial needs and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans

Open accounts for current and new clients, oversee transactions and close accounts when necessary

Assist in the development of sales strategies to increase productivity

Participate with client outreach in support of business development

Maintain knowledge of internal audit procedures, legal regulations, and requirements and ensure that the staff is consistently following operational policies and procedures

Identify and detect fraud and follow appropriate procedures

Assist team members with complex transactions and escalated situations and provides solutions

May approve unusual or large dollar amount transactions

Understand consumer lending products and keep up to date on lending regulations while meeting the lending needs of clients

Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects

Evaluate performance, administer quarterly touch points, and deliver performance evaluations

Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture

Understand and administer compensation based on a pay for performance philosophy, including merit increases and variable pay

Identify training needs for staff; complete on-the-job training and work with training and development to deliver additional training

Create and maintain the schedule to ensure sufficient staff coverage

Perform quarterly teller drawer audits and surprise audits as needed

Provide additional leadership and direction in the absence of the Branch Manager

Establish and grow client relationships

Comply with all company or regulatory policies, procedures and requirements that are applicable to this position

Participate in community engagement events. This can include professional, civic and community groups

Foster and preserve a culture of diversity, equity, and inclusion

Additional duties and responsibilities may be required to support the company’s mission, vision, and values

Qualification

Banking experienceClient service skillsSupervisory experienceLeadership skillsLending knowledgeSales strategiesMicrosoft 365 proficiencyDecision makingProblem-solving skillsInterpersonal communication

Required

High school diploma or equivalent required

Associate or bachelor's degree in business, finance, or an equivalent of education and experience

Strong leadership skills required with a desire to develop others

Ability to make sound decisions and exceptions on behalf of the bank

Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment

Demonstrates strong decision making & problem-solving skills, as well as strong interpersonal and written communication capabilities

Capability to utilize various banking software and Microsoft 365 products, with an elevated level of accuracy and attention to detail

Under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (“SAFE Act”), and as a Mortgage Loan Originator (“MLO”), this position requires registration with the Nationwide Mortgage Licensing System and Registry. The registration requires additional background screening and must be completed within 30 days of employment