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The Pharmacy Hub · 2 days ago

Customer Support Specialist

Fort Lauderdale , FL

Full-time

Onsite

New Grad, Entry Level

$19/hr - $20/hr

The Pharmacy Hub is a company focused on enhancing healthcare delivery through superior pharmacy services. As a Customer Support Specialist, you will ensure customer satisfaction by managing inquiries related to orders and providing timely follow-ups, acting as the primary point of contact for customers.

Health Care

Responsibilities

Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally

Prioritize and manage a high volume of tickets to ensure timely resolution

Answer incoming customer calls, providing assistance with order-related questions and concerns

Effectively communicate product information, policies, and procedures to customers

Track and follow up on customer orders to ensure timely delivery and address any delays or issues

Provide customers with updates on their order status and resolve any discrepancies

Build and maintain positive relationships with customers through exceptional service

Document customer interactions and feedback to improve service quality

Qualification

Customer service experienceFluent in EnglishMicrosoft ExcelPharmacy software familiarityBilingual in SpanishNumerical aptitudeClinical backgroundProven multitasking abilityCommunication skills