The Pharmacy Hub · 5 hours ago
Customer Support Specialist
Miami Gardens, FL
Full-time
Onsite
New Grad, Entry Level
$19/hr - $20/hrThe Pharmacy Hub collaborates with various healthcare providers to enhance access to essential products. As a Customer Support Specialist, you will ensure customer satisfaction by managing inquiries, addressing issues, and providing timely follow-ups through various communication channels.
Health Care
Responsibilities
Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally
Prioritize and manage a high volume of tickets to ensure timely resolution
Answer incoming customer calls, providing assistance with order-related questions and concerns
Effectively communicate product information, policies, and procedures to customers
Track and follow up on customer orders to ensure timely delivery and address any delays or issues
Provide customers with updates on their order status and resolve any discrepancies
Build and maintain positive relationships with customers through exceptional service
Document customer interactions and feedback to improve service quality
Qualification
Required
Fluent in English; bilingual proficiency in Spanish preferred
Strong numerical aptitude for accurate charging and billing processes
Proven ability to multitask effectively
Proficiency in Microsoft Excel and email communication
Excellent interpersonal and communication skills
Preferred
Clinical background or experience in a healthcare setting
Familiarity with pharmacy software systems
Customer service experience, particularly in a healthcare or pharmacy setting
Benefits
401(k) with up to 4% matching
Medical, dental, vision and life insurance
Paid time off
Paid public holidays
Company
The Pharmacy Hub
The Pharmacy Hub Provides Turnkey Fulfillment Solutions to Healthcare Companies.
Founded in 2022
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Antoine Mourani
Chief Executive Officer
Recent News
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