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DOCUmation · 5 days ago

On-Site Lead

San Antonio, TX

Full-time

Onsite

Senior Level

5+ years exp

DOCUmation is seeking an On-Site Lead who will be pivotal in providing exceptional service and support to a large fleet of print and scan solutions. This role involves gathering and analyzing data to meet client needs, collaborating with clients on ongoing and new projects, and overseeing installations while providing operator training.

Cyber SecurityPrintingSoftware

Growth Opportunities

Responsibilities

Monitor incoming customer help desk tickets and delegate to appropriate team members

Manage toner and parts delivery to onsite storage and technicians

Work closely with courier to ensure daily deliveries occur in a timely manner

Manage all customer requests for new equipment

Manage all customer requests for equipment moves

Assist customer with printer server management

Create service calls for service team as needed for support

Provide weekly and monthly reports to Customer and Documation management

Qualification

Ricoh print solutionsLexmark print solutionsCanon Scan solutionsZebra Label PrintersIT networkingBusiness analysisPrint server managementInstallation of print driversTechnical aptitudeExecutive engagementIndustry trendsCommunication

Required

Minimum of 5 years' experience in a technical position

Demonstrated proficiency in business analysis, communication, executive engagement, technical aptitude, and a comprehensive understanding of industry trends

Extensive knowledge and hands-on experience Ricoh and Lexmark print solutions

Extensive knowledge and hands-on experience Canon Scan and Wide Format Print solutions

Extensive knowledge and hands-on experience with Zebra Label Printers

Experience with on site print servers and installation of print drivers

Strong understanding of IT networking, servers, and VM dependencies and requirements

Associates degree in a relevant field (e.g., Computer Science, Information Technology,) or equivalent practical experience