McWane India Private Limited · 1 day ago
Tyler Pipe - Customer Service Representative
Tyler, TX
Full-time
Onsite
Mid Level
$21/hr - $24/hr
3+ years expMcWane India Private Limited is a company with over 100 years of stability and industry leadership. They are seeking a Customer Service Representative responsible for processing orders, coordinating pricing and quotes, and providing support to customers and the sales team.
Mechanical Or Industrial Engineering
Responsibilities
Process customer orders and requests accurately and efficiently
Build and maintain strong relationships with customers and the outside sales team
Manage warehouse releases for billing and complete final filing upon receipt of invoices from the Accounting Department
Coordinate pricing approvals from customers and sales representatives with the General Manager
Provide ongoing service and support to existing accounts
Investigate and resolve customer complaints by identifying issues, developing solutions, and escalating to management when necessary
Keep the Sales Operations Manager informed of customer concerns and inventory-related issues
Collaborate with the Shipping Department and Distribution Centers to ensure accurate and timely order shipments
Assist with inventory management tasks and the preparation of inventory reports
Proactively seek opportunities to expand knowledge of the industry and the products represented
While the above responsibilities will be the primary focus of this job, the company reserves the right to assign additional duties as necessary to meet operational needs
Qualification
Required
A minimum of three years of experience in a customer service environment may be considered in lieu of formal education
Proficiency in Microsoft Word and Excel at an advanced level is required
Ability to work independently and demonstrate strong self-motivation
Strong mathematical and analytical skills
Excellent verbal and written communication skills
Proven ability to manage multiple tasks simultaneously
Strong decision-making, problem-solving, and creative thinking abilities
Preferred
Associate degree or equivalent post-secondary education (2 years) preferred
Experience with Microsoft Dynamics 365 is preferred
Benefits
Competitive compensation
Comprehensive benefits
Company
McWane India Private Limited
An engineering and technical support office in Coimbatore, India, serving McWane’s internal customers.
Founded in 2011Coimbatore, TamilNadu, IN
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase