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Perrone Performance Leathers & Textiles · 1 day ago

Customer Support Representative

Fultonville, NY

Full-time

Onsite

New Grad, Entry Level

Perrone is a company that focuses on customer service and support. The Customer Support Representative serves as a liaison between customers and various departments within the company, providing product information, processing orders, and resolving issues efficiently.

ManufacturingTextiles

Hiring Manager

Nicole DeMagistris

Responsibilities

Manage communications via Microsoft Outlook, phone, and customer portals to support customer inquiries, provide quotations for house accounts, enter customer orders, provide order acknowledgments, order status, delivery notes/packing slips, material certifications and handle order change requests

Liaison with Sales Representatives on their assigned accounts and assist with program management administration

Utilize Customer Relationship Management (CRM) database to enter sales leads, customer sample requests, and maintain customer contact information

Communicate with business units for lead time, material availability, change orders and order status

Ensure customer profiles are current within the Enterprise Resource Planning (ERP) system which contain bill and ship to addresses, buyer contact information, and shipping details

Collaborate with Finance Department for customer’s credit status and credit card payments

Maintain customer files containing shipping documents, invoicing, and material swatches

Perform other duties and assignments as directed

Qualification

Microsoft OfficeERP system experienceCRM system experienceAviation Industry experienceSAP systemSalesforce.comTelephone etiquetteInterpersonal skillsWritten communicationProblem solvingTime management

Required

Associates Degree or equivalent customer service experience

Well organized

Excellent interpersonal skills

Effective written communications

Telephone etiquette

Ability to multi-task

Ability to prioritize

Ability to manage time effectively

Ability to identify and resolve/escalate problems

Microsoft Office proficient

ERP and CRM system experience

Preferred

Aviation Industry experience

SAP system experience

Salesforce.com experience

International customer service experience

Company

Perrone Performance Leathers & Textiles

Perrone Performance Leathers & Textiles leads the interior soft goods industry for transportation in research and development, continuously optimizing and investing in improved processes, materials, and technology to reduce costs while preserving our mandate of sustainability.

Founded in 1992

Fultonville, New York, USA

51-200 employees

https://www.perroneaero.com/

Funding

Current Stage

Growth Stage

Leadership Team

Jason Fahlbush

Chief Operating Officer

Company data provided by crunchbase