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CVS Health · 1 month ago

Senior Analyst, Implementation Manager

United States

Full-time

Remote

Mid, Senior Level

$47K/yr - $122K/yr

1+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Senior Analyst, Implementation Manager will be responsible for directing customer benefit plan implementations for self-funded new business clients, ensuring that customer expectations are met through effective stakeholder engagement and project management.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Responsible for directing all aspects of customer benefit plan implementation of Self-funded New Business Clients

Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded

Acts as a single point of contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related tasks; Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements; Engages team members to follow through on their responsibilities; Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations; Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process

Qualification

Project managementHealthcare industry experienceNegotiation skillsConflict resolutionAttention to detailOrganizational skillsCommunication skills

Required

1-2 years Project management and leadership experience

Negotiation and conflict resolution skills across various levels of the organization

Ability to remain flexible yet focused during stressful situations

Attention to detail and accuracy while focusing on overall project deliverables

Ability to express complex concepts in a clear and concise manner

Highly organized and able to quickly prioritize multiple assignments with high quality results

Associate's degree or equivalent experience (HS diploma + 2 years relevant experience)

Preferred

5 years Healthcare industry experience

Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.