Gartner · 1 day ago
Associate Director, Product Owner
Irving, TX
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$108K/yr - $148K/yr
6+ years expGartner, Inc. is a leading research and advisory company guiding leaders who shape the world. They are looking for a dynamic Product Owner to lead their Pendo platform strategy, focusing on user engagement and improving user experience while collaborating with various teams to deliver impactful solutions.
Business DevelopmentConsultingInformation Technology
Responsibilities
Own the Pendo platform: Manage vendor relationship, roadmap, and day-to-day operations including guide creation, user segmentation, and platform optimization
Drive user engagement: Build and iterate in-app communications and guides that help users discover value, take action, and build momentum
Analyze user behavior: Leverage Pendo analytics to uncover insights, identify friction points, and inform UX improvements and product strategy
Improve UX across surfaces: Collaborate with UX, product owners, and business stakeholders to enhance user journeys and drive intuitive, impactful experiences
Partner on cross-functional pilots and initiatives: Partner with Sales Ops, IT, and Product teams to align on goals, define requirements, and deliver solutions that scale
Champion agility and innovation: Operate with a no-limits mindset, continuously seeking new ways to improve tools, processes, and outcomes
Support change management: Drive adoption through thoughtful communication, training, and enablement programs
Qualification
Required
6–8 years of experience in product management, marketing technology, or related roles
Hands-on experience with Pendo or similar platforms (e.g., WalkMe, Gainsight PX)
Strong understanding of Salesforce and its capabilities
Light development experience (e.g., HTML/CSS/JS) and comfort working with technical teams
Proven ability to manage vendors and drive strategic partnerships
Deep empathy for users and a passion for improving user experience
Strong communication skills and ability to influence across functions
Experience working in Agile/Scrum environments
Strategic thinker with a bias for action and experimentation
Bachelor's degree required
Benefits
Generous paid time off policy
Charity match program
Medical, Dental & Vision Plans
Parental Leave
Employee Assistance Program (EAP)
401K matching
Market leading benefit programs
The opportunity to purchase company stock at a discount
Company
Gartner
Gartner provides fact-based consulting services, helping clients use and manage IT to enhance business performance.
10001+ employees
H1B Sponsorship
Gartner has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (43)
2023 (60)
2022 (66)
2021 (96)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$800M2025-11-13Post Ipo Debt· $800M
1993-10-15IPO
Leadership Team
Eugene Hall
CEO
Patrick Stakenas
Vice President, Team Manager - Tech CEO Go To Market
Recent News
Destination CRM
2026-01-09
2025-12-13
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