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Papa Johns · 4 hours ago

Technical Delivery Manager

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

Papa John's is a leading pizza delivery company, and they are seeking a Technical Delivery Manager to oversee enterprise-level delivery of ecommerce and marketing technology initiatives. The role is focused on CRM and Loyalty, requiring expertise in ecommerce platforms and marketing technology ecosystems to enhance customer experiences and drive execution of technology roadmaps.

Restaurants

H1B Sponsor Likely

Responsibilities

Lead org-wide delivery across ecommerce and marketing technology platforms to ensure business outcomes, scalability, and performance

Define and implement delivery standards, governance frameworks, and tooling strategies for CRM, loyalty, and ecommerce initiatives

Own budgets, staffing, and delivery KPIs; monitor ROI and drive cost efficiency across marketing and commerce programs

Collaborate with marketing, product, and engineering leadership to align roadmaps, resources, and dependencies

Build leadership pipeline, coach managers, and promote an agile, high-performance delivery culture

Drive architectural decisions and platform evolution to support business growth, personalization, and data-driven marketing

Qualification

CRM platformsLoyalty program technologiesEcommerce platformsMartech toolsAgile certificationPMP certificationFinancial acumenTeam leadershipDecision-making

Required

Bachelor's degree in Computer Science, Engineering, Business Administration, or related field

5+ years of experience in technical delivery management or program management, ideally in ecommerce and marketing technology environments

7+ years of work experience

Proven experience with CRM platforms, loyalty program technologies, and familiarity with Martech tools such as Braze, Punchh, CMS platforms, DAM systems, and CDPs

Experience managing and mentoring teams and leading matrixed groups through influence

Technical Proficiency: Guides architectural decisions and drives platform evolution across ecommerce, CRM, and loyalty initiatives

Delivery Standards & Governance: Establishes frameworks, tools, and metrics for consistent, predictable execution

Business Acumen: Connects delivery outcomes to marketing strategy, loyalty objectives, and product priorities

Financial Acumen: Owns budgets, tracks ROI, and optimizes resource allocation for maximum value

Leadership & Mentorship: Strong team leadership and people management skills, with ability to motivate and guide cross-functional teams

Decision-Making: Uses data to make informed decisions, balancing speed, quality, and risk to enable organizational agility

Preferred

Certifications in Agile, Scrum, or PMP

QSR experience

Company

Papa Johns

Glassdoor3.4

Papa Johns seeks people who have an entrepreneurial spirit and share our philosophy for success.

Founded in 1984

Atlanta, Georgia, US

10001+ employees

http://www.papajohns.com

H1B Sponsorship

Papa Johns has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (2)