Latitude IT Solutions | SDVOSB · 1 day ago
ServiceNow Technical Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expLatitude IT Solutions is a growing Service-Disabled Veteran Owned Company within the Federal Sector. They are seeking a ServiceNow Technical Lead to oversee the design, development, and implementation of ServiceNow solutions, while leading technical teams and collaborating with stakeholders to ensure successful project outcomes.
AnalyticsBusiness IntelligenceCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD
Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives
Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans
Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards
Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data
Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery
Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience
Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures
Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration
Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation
Qualification
Required
10+ years of hands-on experience in implementing and managing ServiceNow solutions, with expertise in CMDB, ITSM, SPM, and HRSD
Proven experience in designing and deploying Configuration Management Database (CMDB) solutions, including data modeling and integration
Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management
Experience implementing Strategic Portfolio Management (SPM) solutions to support project and portfolio management
Expertise in Human Resources Service Delivery (HRSD) module implementation and optimization
Strong understanding of ServiceNow platform capabilities, including workflows, scripting, and integrations
Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges
Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels
Experience leading technical teams and managing large-scale ServiceNow implementations
Existing Public Trust Clearance or Ability to Obtain an NIH Badge
Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements
Preferred
ServiceNow certifications, such as Certified Implementation Specialist (CIS) for ITSM, HRSD, or SPM
Experience with federal government clients or public sector environments
Familiarity with ITIL best practices and frameworks
Experience with Agile or DevOps methodologies
Benefits
Medical, Vision, Dental
Paid Vacation & Sick Time
Paid Federal Holidays
401k Retirement Plan with 100% Company Matching
Employer Paid Life Insurance
Continued Education Assistance
Employee Assistance Program (EAP)
Commuter Benefits Program
Health Savings Account (HSA)
Caregiver Support Program
Adoption Assistance Program
Company
Latitude IT Solutions | SDVOSB
We specialize in advancing next-generation capabilities for our clients, Our solutions are designed to be user-centric and mission-driven, ensuring they effectively accelerate business processes and enhance operational efficiency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Zachary Mantyla 🔐☁️
CEO & Founder
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