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JCPenney · 21 hours ago

Client Advisor - Stanford Shopping Center

Palo Alto, CA

Full-time

Onsite

Entry, Mid Level

$22.75/hr - $31.88/hr

2+ years exp

JCPenney is a leading retail company, and they are seeking a Client Advisor at the Stanford Shopping Center. This role focuses on building lasting client relationships and providing expert wardrobe guidance to enhance the customer experience.

E-CommerceFashionRetail

Responsibilities

Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs

Develop and maintain an active client book through relationship building, outreach, and consistent follow-up

Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes

Conduct wardrobe consultations and styling sessions both in-store and by appointment

Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets

Confidently assist clients in close proximity to take measurements and adjust fit and styling

Achieve and exceed individual and store sales goals through exceptional service and product knowledge

Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation

Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards

Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients

Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience

Represent the brand with professionalism, discretion, and authenticity at all times

Qualification

Luxury fashion experienceTailoringFit knowledgeClient relationship managementCRMPOS proficiencyProfessional demeanorCommunication skillsAttention to detail