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Five Star Breaktime Solutions · 1 day ago

Director of Retail Operations (Shreveport, LA)

Shreveport, LA

Full-time

Onsite

Lead/Staff, Director/Executive

$75K/yr - $90K/yr

5+ years exp

Five Star Breaktime Solutions is a company focused on reshaping the breaktime experience, and they are seeking a Director of Retail Operations. This role is responsible for driving operational excellence and financial performance while overseeing all retail micro market and vending operations, ensuring the highest level of service and compliance with company standards.

Food and BeverageManufacturing

Responsibilities

Lead, develop, and coach retail operations teams to achieve performance goals in safety, service, and profitability

Oversee daily retail operations for micro markets and vending, ensuring execution excellence and compliance with company standards

Build and maintain strong client relationships through regular visits, communication, and responsiveness to feedback, ensuring account retention and customer satisfaction

Partner with sales and marketing teams to support client presentations, grand openings, trade shows, and new retail installations

Review and analyze operational and financial reports to ensure accuracy, identify trends, and take corrective action as needed

Monitor spoilage, collections, labor costs, and service levels to maximize efficiency and profitability

Ensure high standards of merchandising, cleanliness, and plan-o-gram execution across all locations

Support warehouse operations as needed to ensure inventory levels, staffing, and compliance align with company goals

Lead performance management processes, including hiring, training, coaching, performance evaluations, and employee recognition

Foster a culture of accountability, engagement, and excellence that aligns with Five Star's values and service philosophy

Qualification

Analytical skillsOperations ManagementLeadership experienceCommunication skillsTeam developmentCommitment to safetyCustomer-focused

Required

Minimum of five (5) years of leadership experience in retail, food service, or operations management

Strong analytical, communication, and leadership skills

Ability to lift 35+ lbs. and perform physical tasks such as bending, reaching, and stooping as needed

Must successfully complete pre-employment background check, drug screen, and MVR review

Commitment to workplace safety policies and procedures

Preferred

Bachelor's degree in business, Operations Management, or a related field preferred; equivalent experience considered

Benefits

Comprehensive medical, dental, and vision insurance plans.

Voluntary HSA, FSA, life insurance, and disability coverage.

401(k) retirement savings plan with company match.

Paid time off and holidays, with additional PTO earned through years of service.

Subsidized food, beverages, and snacks from breakroom markets.

Company

Five Star Breaktime Solutions

Five Star Breaktime Solutions, headquartered in Chattanooga, TN, is the Southeast’s premier on-site food and beverage solution provider to employers and other commercial, institutional, and educational locations.

Founded in 1993

Chattanooga, Tennessee, USA

1001-5000 employees