University of Michigan Health-Sparrow · 2 days ago
SMG-SCHEDULING SPECIALIST
Lansing, MI
Full-time
Onsite
Entry Level
2+ years expUniversity of Michigan Health-Sparrow is seeking a Scheduling Specialist to coordinate resources for patient procedures. The role involves scheduling patient procedures using EPIC, handling confidential patient information, and ensuring compliance with HIPAA regulations.
Hospital & Health Care
Responsibilities
Interviews patients and physicians office staff for the purpose of entering confidential patient insurance and demographic information into the EPIC/Radiant scheduling system
Serve as Liaison for Centralized Scheduling. Assures that improvement measurements are implemented
Schedules patient procedures using EPIC obtaining all necessary information and coordinating procedures with physicians, cardiology staff, equipment and personnel availability
Shares needed patient testing instructions with nursing staff
Monitor accuracy of scheduled orders coming through Centralized Scheduling
Process patient orders via EPIC
Answer all incoming, outgoing and inter-hospital phone calls using AIDET. Relays information to proper party, takes messages, contacts necessary person, and answers inquiries
Handles confidential information on a daily basis and maintains HIPPA compliance
Types reports, communications, records and forms as well as copying, filing, and delivery of these materials. Performs all other secretarial duties as assigned
Initiates pages to physicians and staff
Maintains patient medical records
Qualification
Required
Minimum of two years advanced secretarial training and/or experience
Minimum of 6 months experience with scheduling applications
High School Diploma
Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures
Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence)
Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful
Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank)
Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities
Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases
Position requires self-discipline, excellent communication skills, a high degree of personal motivation and excellent teamwork skills
History of outstanding customer service skills
Ability to multitask
Strong attention to details
Work history that exhibits outstanding dependability and ability to work independently
Must be able to type 45+wpm
Proficient in medical terminology
Proficient word processing and dictation/transcription skills
Use multi-line phone
Knowledge and working experience with Excel
Demonstrate knowledge of EPIC
Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job
Company
University of Michigan Health-Sparrow
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase