Cairnspring Mills · 1 day ago
Key Account Manager
United States
Full-time
Remote
Senior Level
5+ years expCairnspring Mills is a mission-driven regenerative flour mill located in the Skagit Valley of northwest Washington state. They are seeking an experienced Key Account Manager to own and grow relationships with high-volume customers, particularly production bakeries and large flour users, while managing enterprise-level private label customers.
Agriculture
Responsibilities
Serve as the primary relationship owner for assigned high-volume and strategic accounts
Actively reach out to and build relationships with dozens of potential customers and work diligently to turn leads into closed offtake agreements
Build structured account plans that define goals, growth pathways, pricing frameworks, and relationship strategies
Deeply understand customer operations, production needs, quality requirements, and procurement processes to ensure Cairnspring is a trusted partner
Maintain regular customer contact through site visits, reviews, and proactive service
Manage and support enterprise-level private label customers, ensuring alignment on product specifications, service expectations, and long-term partnership goals
Manage the full sales cycle for assigned accounts including pipeline development, qualification, pricing proposals, negotiation, and contract renewals
Support and execute multi-year volume agreements and structured growth paths where appropriate
Protect margin discipline while building sustainable relationships and aligning on long-term value
Partner with the VP of Sales on strategic deal structuring and pricing decisions
Build and maintain accurate rolling forecasts for assigned accounts to support production and capacity planning
Track and analyze account-level performance, profitability, and volume trends
Maintain CRM discipline and pipeline reporting to support leadership visibility and planning
Support the VP of Sales and finance leadership with account-level insights that inform broader commercial strategy
Work closely with Sales, Operations, Customer Service, and Finance to ensure customer expectations are clearly communicated and consistently met
Partner with the VP of Sales to determine the optimal route-to-market strategy for each opportunity
Participate in joint planning to support product availability, service levels, and customer success
Model a collaborative, low-ego sales culture focused on shared success across the team
Support smooth onboarding for new high-volume customers
Ensure strong communication flows, clear expectations, and disciplined follow up throughout the relationship
Serve as the customer advocate internally while balancing operational and financial realities
Monitor key account metrics including volume, margin, performance, and forecast accuracy
Contribute to improvement of sales tools, reporting frameworks, and forecasting capabilities
Provide consistent updates to the VP of Sales and leadership regarding risks, opportunities, and customer feedback
Qualification
Required
5+ years of experience in B2B ingredient, foodservice, milling, or related category sales with a strong preference for candidates who have sold directly into production bakeries or other high-volume flour or ingredient accounts
Demonstrated success owning strategic customer relationships and managing multi-year or large-volume agreements
Strong pricing and margin management skills and ability to negotiate with procurement teams
Proven ability to build structured account plans, forecasts, and sales reporting
Highly collaborative and service-oriented, operating with professionalism and accountability
Ability to travel regularly to customer sites and company locations across Washington and Oregon
Preferred
Experience working with private label customers is helpful, including coordinating specifications, service levels, and supply expectations, although this is significantly less important than direct experience managing high-volume bulk customers
Experience working within a scaling, entrepreneurial organization is preferred
Benefits
Full medical, dental, and vision benefits
Potential equity participation
Company
Cairnspring Mills
Founded in 2016, Cairnspring Mills is a regional flour mill located in the Skagit Valley of northwest Washington state, producing fresh, stone-milled flours made from regenerative, identity-preserved grains.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.3M2017-10-18Seed· $0.3M
Leadership Team
Michael Brown
Chief Revenue Officer
Company data provided by crunchbase