WhatConverts · 1 day ago
Customer Success Lead
United States
Full-time
Remote
Mid, Senior Level
3+ years expWhatConverts is a B2B SaaS company specializing in marketing attribution and lead tracking solutions. The Customer Success Lead plays a key role in helping customers understand and trust their marketing data, guiding them from onboarding to long-term success while coaching the Customer Success team.
AdvertisingMarketingSoftware
Responsibilities
Lead and guide the customer journey from onboarding through renewal, with a primary focus on successful adoption and long-term value realization
Lead onboarding and ongoing engagement for customers, ensuring the platform is implemented effectively and aligned to customer goals
Deliver insights-driven check-ins, reporting, and value reviews that clearly demonstrate impact
Coach and develop Customer Success Managers to ensure consistent execution and high-quality customer experiences, leading by example and working alongside the team
Partner cross-functionally with product, sales, and support to ensure continuous improvement across the customer journey
Contribute to the evolution of repeatable Customer Success processes that drive consistency, reduce friction, and support long-term customer health
Other duties as assigned; job duties may expand based upon aptitude and ability
Qualification
Required
3+ years of experience in Customer Success leadership, preferably in a SaaS or MarTech environment
Strong customer-first approach on enablement, adoption, and long-term success
Experience owning end-to-end customer journeys and driving product adoption
Strong technical aptitude, with the ability to guide customers and the Customer Success team through complex setups, implementations, and product adoption in partnership with Support and Solutions
Proven ability to lead and coach teams while enforcing structured, repeatable processes
Familiarity with marketing technologies, analytics, and attribution concepts
Experience working within CRM platforms and maintaining clear, consistent customer documentation
Benefits
Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return.
Immediate Impact: From day one, take ownership of projects and make a direct impact.
Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance.
401k with 5% Match: Secure your future with immediate vesting.
Employee Support: Access counseling, legal, and debt management services through our EAP.
Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters.
Parental & Bereavement Leave: Paid leave for life’s important moments.
Volunteer Day: Give back with an annual volunteer day.
Diversity & Inclusion: Join a positive, supportive, and inclusive workplace.
Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices.
Company
WhatConverts
WhatConverts is a lead tracking and reporting platform. Our mission is to prove and grow marketing ROI for agencies and their clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeremy Helms
Co Founder
Michael Cooney
Co Founder
Recent News
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