Jubilant Pharma Limited · 2 days ago
IT Support Specialist I
Spokane, WA
Full-time
Onsite
Senior Level
$35.65/hr - $48.23/hr
5+ years expJubilant HollisterStier LLC, Spokane’s Largest Manufacturing Company, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Help Desk Support Specialist provides technical assistance and support to end-users experiencing hardware, software, or network-related issues, ensuring effective communication and documentation of user interactions.
Health CareManufacturingPharmaceutical
Responsibilities
Provide first-level technical support to end-users via phone, email, or chat
Diagnose and troubleshoot end-user hardware, software, and network issues
Escalate complex problems to higher-level support teams when necessary
Maintain detailed records of user interactions and issue resolutions
Guide users through step-by-step solutions and provide clear instructions
Monitor and respond to support tickets in a timely manner
Setting up, configuring, and maintaining computer systems
Develop and update user guides and technical documentation
Ensure compliance with company policies and IT best practices
Other: Perform other duties and responsibilities set forth by IT Management. Subject to practices/well defined policy, management reviews results after the fact. Subject to broad policy and management guidance regarding business goals desired. Provides analysis, diagnosis or production tasks which noticeably impact end results. Independently performs a broad range of technical, computer-related tasks under general supervision. Exercises independent judgment and decision making in the diagnosis and resolution of computer, network, and server hardware and software problems
Qualification
Required
High school diploma required
Strong problem-solving and troubleshooting skills required
Excellent communication, customer service, interpersonal abilities required
Minimum five years of related experience required
Technical Troubleshooting: Proficiency in diagnosing and resolving hardware, software, and network issues efficiently required
Software Installation and Maintenance: Ability to install, update, and maintain various software applications and ensure they function correctly required
Security Best Practices: Familiarity with cybersecurity principles, including data protection, antivirus software, and secure access protocols required
Prolonged sitting required
Prolonged computer use, including monitor and keyboard, work on switches that are caged in enclosures or mounted on extended heights required
Preferred
CompTIA A+, Network+, Security+ certification desired
Experience managing desktops/laptops, Active Directory, Windows 10/11, Office/Microsoft 365, SAP desired
Pharmaceutical and FDA Regulated Industry experience desired
Regulated industry experience desired
Benefits
Medical, Dental, Vision, Flexible Spending and Health Savings Accounts
Life, AD&D, Short and Long Term Disability
401(k) with company match
Generous paid time off plan
Employee Assistance Program
Company
Jubilant Pharma Limited
Jubilant Pharma Limited is a global integrated pharmaceutical company offering a wide range of products and services to our customers across geographies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$400MKey Investors
Standard Chartered Bank
2022-07-13Debt Financing· $400M
Leadership Team
Arun Duggal
Jubilant Pharma
Recent News
The Times of India
2025-01-23
2025-01-23
Company data provided by crunchbase