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Bunzl plc · 20 hours ago

Customer Experience Business Analyst

Morton Grove, IL

Full-time

Onsite

Senior Level

$65K/yr - $75K/yr

5+ years exp

Bunzl is a global leader in various industries including Cleaning & Hygiene and Health Care. They are seeking a Customer Experience Business Analyst to enhance customer experience through data-driven insights and advanced Power BI programming skills, collaborating closely with project managers and internal departments to drive projects to completion.

B2BHealth CareLogisticsSupply Chain ManagementWholesale

Responsibilities

Manage all assigned projects and tasks to completion in conjunction with the designated project timeline (following best practices and established process)

Manage internal customer communications related to projects and tasks (responsive, positive, polished, drive to closure, etc.)

Leverage Power BI (including DAX and Power Query) to design, develop, and maintain interactive dashboards and reports that provide actionable insights across business functions

Collaborate with Customer Experience Project Managers to support project execution by delivering timely, accurate, and visually compelling data solutions

Ensure the integrity and accuracy of data submissions and maintain data pipelines that support ongoing reporting needs

Participate in the testing and implementation of new data processes and tools, ensuring alignment with business goals and user requirements

Partner with cross-functional teams, including inventory management, sourcing, and finance—to resolve data-related issues and support continuous improvement initiatives

Document data models, report logic, and dashboard functionality to support knowledge transfer and scalability

Demonstrate a basic knowledge of all facets of the new customer onboarding process and execute appropriate tasks as needed. Proactively escalate when necessary

Provide guidance and support for activities related to customer exit process and execute appropriate tasks as needed. Proactively escalate when necessary

Maintain accuracy in all relevant data submissions

Utilize BRS Best Practices including usage of all recommended software and tools per established criteria

Qualification

Power BIData analysisDashboard developmentSQL ServerExcel proficiencyProject managementData managementRetail experienceSupply chain experienceAS400

Required

Bachelor's degree preferred

Minimum of 5 years of experience related to data analysis and data management and producing independent work products preferred

Experience designing and developing interactive dashboards, reports, and visualizations tailored to business needs

Familiarity with integrating Power BI with various data sources such as SQL Server, Excel, SharePoint, and cloud platforms a plus

High level of excel proficiency

Project management & AS400 experience as well as retail or supply chain industry experience a plus

Benefits

Medical, Dental & Vision Benefits first of the month following 30 days

Flex Care and Health Care Spending Account

Life Insurance

Paid Time Off - Vacation, Sick, Holidays and Personal Time

Parental Leave

401K with generous company match

Tuition Reimbursement program

Company

Bunzl plc

Glassdoor3.6

We provide a one-stop-shop, on-time and in-full specialist distribution service accross more than 30 countries, supplying a broad range of internationally sourced non-food products to a variety of market sectors.

Founded in 1854

London, England, GBR

10001+ employees