Concordia University Chicago ยท 1 day ago
Customer Relationship Management Administrator
River Forest, IL
Full-time
Onsite
Mid, Senior Level
3+ years expConcordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. They are seeking a Customer Relationship Management Administrator to lead enrollment management operations strategies and ensure the deployment of reliable, secure, and scalable platforms and modules for the Slate CRM software.
Higher Education
No H1B
Hiring Manager
Kyle Thoms
Responsibilities
Lead the CRM plan and fully implement the Slate CRM software modules design and build. In addition to continued infrastructure development, annual updates, new features, and processes are implemented
Leads, updates, and develops onboarding Slate training for Captains, Subject Matter Experts (SMEs), and End users, including designing training modules for functional Captains of Slate, developing and overseeing online training modules-synchronous and asynchronous-and creating and delivering in-person and online training workshops
Provides leadership and assignment and oversight of projects and tasks
Provides professional guidance with a focus on technical development
Drives the continuous improvement of the team's capabilities & tools
Implement and monitor appropriate technical functions to anticipate performance issues and enhancements for Automation, Campaigns, workflows, and lead generation
Leveraging system capabilities to improve efficiency and effectiveness through automation and AI
Develop and manage Axiom Application Programming Interface (API) integrations between enrollment management systems (CRM, Banner, Front Rush, and others)
Manages the security of information system access and user access accounts, builds security protocols and assesses standards and criteria, and develops and manages the annual audit report
Supports and assists Advancement Slate SMEs within the CRM by fulfilling data audit requests, such as mailing lists, donor rolls, demographics, and giving analysis
Responsible for Identifying data integrity through careful attention to detail, troubleshooting errors, imports, and data validation, and resolving problems independently and in teams
Utilize CRM and task management tools to document requirements, plans, and outcomes
Collaborate with Leaders and lead Customer Relationship Manager (CRM) process changes and projects within the student life cycle departments (Marketing, Admission, Advising, Athletics, Advancement, Academics, Registrar, Student Accounts, Financial Aid, Student Life, IT)
Leverages deep knowledge in all aspects of the Ellucian Banner to support Recruitment & Admissions, Registrar and Student accounts, Financial Aid modules, and related third party systems
Lead the understanding and implementation of lead tracking throughout the Enrollment Management cycle (lead through alumnus)
Serving as a consultant on higher education standards and new trends for enrollment technical operations injunction with the Registrar supporting university academic policies
Qualification
Required
3+ years' Experience in Admission or Higher Education
Strong administrative skills, including related computer and technology skills
Superior verbal, written, and interpersonal communication skills
Enthusiastic supporter of Lutheran higher education and Concordia University Chicago
Familiar with CSS and HTML
Being familiar with Slate is a plus; 3+ years of experience in any CRM administration is a need
Advanced time management skills
Preferred
Experience with Axiom, Banner, and Slate are preferred
Benefits
Concordia health, disability and retirement plan enrollment is available to full-time employees and their eligible dependents.
Tuition benefits may also be available for employees and their qualified dependents.
Company
Concordia University Chicago
Concordia University Chicago is one of the more affordable private institutions in the Midwest located in River Forest, Illinois.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase