TEKsystems · 1 day ago
Application Support
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$45/hr - $45/hr
2+ years expTEKsystems is a leading provider of business and technology services, seeking an Application Support professional to join their team. The role involves triaging and resolving support tickets, identifying and resolving critical application issues, and monitoring application availability and performance.
Information Technology
Responsibilities
Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
Tickets investigation; statistical analyses, testing and analysis of application failures
Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Employee is also responsible for performing other job duties as assigned by management from time to time
Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Qualification
Required
2+ years of application support experience for cloud based applications
Experience working with AWS services and SQL for queries in Snowflake
Experience troubleshooting API's
At least 2-4 years of experience in Application Support
Expertise with relational databases support, querying and database reporting preferably Snowflake
Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
Experience troubleshooting issues related to UI / API & Data flow
Expertise with high availability architecture
Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)
Requires a college or university degree, with 2-4 years' experience OR technical certification w/ 8 years' experience
Preferred
Working experience with programming languages: Python, Power shell, SQL & JSON
Working knowledge on deploying autoscaling features (no hands-on support required)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase