Grand Wailea · 2 days ago
Communications Operator - Grand Wailea, A Waldorf Astoria Resort
Wailea, HI
Part-time
Onsite
New Grad, Entry Level
$27.20/hr - $27.20/hrGrand Wailea is a luxurious resort located in Maui, seeking a Communications Operator to join their Front Office Team. The role involves answering and responding to calls, providing guest information, and handling emergencies to ensure exceptional service and operational efficiency.
Hospitality
Responsibilities
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc
Qualification
Required
Availability to work weekends, weekdays, and holidays
Ability to answer and respond to internal and external calls
Ability to respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Knowledge of all hotel facilities and services
Ability to respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Ability to accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Ability to operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc
Demonstration of hospitality, integrity, leadership, teamwork, ownership, and urgency
Demonstration of quality, productivity, dependability, customer focus, and adaptability
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Company
Grand Wailea
Grand Wailea, A Waldorf Astoria Resort, in Maui is one of Hawaii's top luxury destination.
Founded in 1991
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase