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Wincore Windows and Doors · 2 days ago

Computer Support Technician

Parkersburg, WV

Full-time

Onsite

New Grad, Entry Level

Wincore Windows and Doors is seeking a Computer Support Technician to support computer hardware and software within a fast-paced manufacturing environment. The role involves installing, maintaining, and troubleshooting various IT equipment and providing technical assistance to users.

3D PrintingManufacturingReal Estate

Responsibilities

Set up equipment for employee use, performing or ensuring proper installation of cabling, operating systems, and appropriate software and peripherals

Support installation and configuration of manufacturing floor IT equipment including integrations with manufacturing equipment

Install and perform repairs to hardware, software and peripheral equipment, following documented design or installation specifications

Setup user accounts and properly configure security in various systems such as Active Directory, Fenevision ,Gmail and others

Confer with users to provide technical assistance and support and conduct computer diagnostics to investigate and resolve problems. Answer users' inquiries regarding computer software and hardware operation to resolve problems

Consult with and resolve major hardware or software problems or defective products with vendors when necessary. Return equipment to vendors for service or replacement

Diagnose and correct problems with IT equipment and software that interfaces with manufacturing equipment, working with Maintenance, Vendors and others as required

Install and maintain network infrastructure including cabling

Develop documentation and procedures, and/or train users in the proper use of hardware and software

Maintain record of daily activities, problems and remedial action taken

Other duties as assigned

Qualification

IT hardware maintenanceActive DirectoryNetwork infrastructureVMware VsphereSoftware integrationIndependent judgmentCommunication skillsProblem-solvingOrganizational skills

Required

Hands-on experience maintaining various IT hardware including PC's, Thin Clients, Printers, Bar Code Scanners and Label Printers preferably in a manufacturing environment

Ability to support multiple hardware platforms, operating systems, software packages, peripherals and LAN infrastructure including PC's, Printers, Phones, Scanners, Barcode Printers etc

Ability to quickly learn software to machine integration details and HMI operation

Experience working in Active Directory to add and maintain user accounts and groups, control access to IT resources

Knowledge of basics required to manage virtual PC's using VMware Vsphere client

Ability to use initiative and independent judgment to analyze problems, identify alternative solutions and project consequences of proposed actions

Ability to recommend the best options and implement approved solution in support of goals

Ability to work independently without direct supervision

Ability to define and resolve problems in a timely manner

Excellent verbal and written communication skills

Strong planning and organizational abilities are essential

Ability to communicate clearly and concisely both orally and in writing and to establish and maintain effective working relationships with those contacted in the course of work

Bachelor's Degree in Management Information Systems or a related field or technical degree with certifications and experience equivalent to a bachelors