Latitude IT Solutions | SDVOSB · 3 days ago
ServiceNow Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expLatitude IT Solutions is a Service-Disabled Veteran Owned Company within the Federal Sector, specializing in IT program management. The ServiceNow Program Manager will lead and manage IT programs within NIH, ensuring alignment with organizational goals while overseeing ServiceNow implementations and optimizing performance.
AnalyticsBusiness IntelligenceCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives
Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards
Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions
Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery
Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations
Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation
Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes
Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders
Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs
Qualification
Required
Project Management Professional (PMP) certification
Information Technology Infrastructure Library (ITIL) certification
10+ years of proven experience managing enterprise ServiceNow environments, including implementation, customization, and operations
Demonstrated experience managing IT engagements within HHS/NIH environments, with a deep understanding of NIH processes, policies, and mission
Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels
Proven ability to manage large-scale IT programs, including budget management, resource allocation, and risk mitigation
Expertise in IT service delivery, process improvement, and performance optimization
Existing Public Trust Clearance or Ability to Obtain an NIH Badge
Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements
Preferred
Experience with federal contracting and acquisition processes
Familiarity with NIH-specific IT systems, tools, and technologies
Advanced degree in Information Technology, Business Administration, or a related field
ITIL certification or ITIL knowledge beyond foundational level
Benefits
Medical, Vision, Dental
Paid Vacation & Sick Time
Paid Federal Holidays
401k Retirement Plan with 100% Company Matching
Employer Paid Life Insurance
Continued Education Assistance
Employee Assistance Program (EAP)
Commuter Benefits Program
Health Savings Account (HSA)
Caregiver Support Program
Adoption Assistance Program
Company
Latitude IT Solutions | SDVOSB
We specialize in advancing next-generation capabilities for our clients, Our solutions are designed to be user-centric and mission-driven, ensuring they effectively accelerate business processes and enhance operational efficiency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Zachary Mantyla 🔐☁️
CEO & Founder
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