Roche Bros. Supermarkets ยท 1 week ago
Customer Service- Cash Office Clerk
Watertown, MA
Part-time
Onsite
New Grad, Entry Level
$15.40/hr - $20.10/hrRoche Bros. Supermarkets is a retail company that values customer service excellence. The Cash Office Clerk is responsible for providing excellent customer service, handling cash securely, and maintaining quality service at the courtesy booth and cash office.
CateringFood and BeverageRecipes
Responsibilities
Provide excellent customer service by answering questions, solving problems, and assisting customers and associates at the courtesy booth/cash office
Accurately and securely handle cash and record totals in the Point-Of-Sale system
Create a pleasant and friendly atmosphere while treating each and every customer and associate like one of the family
Work as a team member and interact positively with customers
Possess a high standard of integrity and reliability
Successfully complete all e-learnings and department trainings
Read, write, speak, and understand English, with the ability to follow instructions
Work a schedule based on the business needs of the store location
Use company computer programs and applications pertinent to cash office operations
Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner
Resolve customer complaints to the full satisfaction of the customer
Commit to the 'Golden Rule' and work with management and fellow associates to build a strong customer service team
Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling, customer complaints and requests, refunds, answering phones, sales of gift cards, cigarettes, and stamps
Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register & office)
Ensure prompt, efficient and accurate service of customers
Notify Cash Office Manager, Customer Service Manager or member of the store management team of potential shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns)
Maintain accurate records and follow guidelines for submitting documentation to the accounting department
Communicate needs and problems to manager on duty and any price discrepancies to the appropriate department manager
Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved
Relieve cashiers for breaks and lunch as necessary and assist on the front end as necessary
Qualification
Required
Must be passionate about people and committed to customer service excellence!
Must be able to work as a team member and interact positively with customers
Must possess a high standard of integrity and reliability
Successful completion of all e-learnings and department trainings
Must be able to read, write, speak, and understand English, with the ability to follow instructions
Ability to work a schedule based on the business needs of the store location
Ability to use company computer programs and applications pertinent to cash office operations
Authorized to work within the U.S
Must meet federal, state and local age regulations in regards to the sale of alcohol and tobacco
Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner
Resolve customer complaints to the full satisfaction of the customer
Commit to the 'Golden Rule' and work with management and fellow associates to build a strong customer service team
Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling, customer complaints and requests, refunds, answering phones, sales of gift cards, cigarettes, and stamps
Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register & office)
Ensure prompt, efficient and accurate service of customers
Notify Cash Office Manager, Customer Service Manager or member of the store management team of potential shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns)
Maintain accurate records and follow guidelines for submitting documentation to the accounting department
Communicate needs and problems to manager on duty and any price discrepancies to the appropriate department manager
Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved
Other duties as assigned by management
Company
Roche Bros. Supermarkets
At Roche Bros., having you as a happy shopper is our highest ambition! We believe in quality products and a great experience.
Founded in 1952
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Sullivan
Chief Financial Officer
Recent News
2025-08-13
BostonGlobe.com
2024-11-02
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