Chowbus · 1 day ago
Senior Business Operations Manager
Chicago, IL
Full-time
Hybrid
Senior Level
$130K/yr - $150K/yr
6+ years expChowbus is a restaurant technology platform business, and they are seeking a Senior Business Operations Manager to scale and optimize operations. This role involves collaborating with global teams to diagnose challenges, design solutions, and enhance operational efficiency and customer experience.
Delivery
Responsibilities
Diagnose root causes of operational inefficiencies across onboarding, customer care, logistics, billing, and merchant lifecycle management
Design and execute scalable solutions that improve workflow efficiency, enhance customer outcomes, and strengthen cross-border operations
Foster a culture of continuous improvement proactively identifying opportunities for optimization before issues escalate
Lead end-to-end strategic initiatives, from problem definition to execution and impact measurement (e.g., process redesigns, systems integrations, or vendor transitions)
Align U.S. and China-based teams to ensure seamless collaboration, transparency, and accountability on projects such as hardware deployment and returns
Establish clear project milestones and governance frameworks to ensure alignment, timely delivery and measurable results
Partner with BI and Systems teams to design, build, and continuously improve dashboards and reporting frameworks that measure operational KPIs, customer value, and business performance
Leverage analytics to track and improve customer lifetime value (CLV), retention, satisfaction, and operating efficiency to improve unit economics
Develop clear, data-backed business cases and performance models to inform strategic decisions and resource allocation
Drive a measurable KPI improvement in customer value through actionable insights, performance analytics, and operational excellence as not all revenue dollars are equally valuable
Partner with internal teams to refine tools, data pipelines, and workflows that enable automation, scale, and operational excellence
Evaluate and evolve systems and processes to support the company's next stage of growth
Ensure data integrity and enable self-service reporting across functions
Act as the operational 'glue' across global teams, ensuring alignment between U.S. strategy and China-based execution
Translate and simplify complex data and project findings into clear recommendations for senior leadership
Champion cross-border collaboration, mutual accountability, and operational transparency
Qualification
Required
Bachelor's degree required; MBA or equivalent advanced degree preferred
6–10 years of experience in Business Operations, Central Operations, Strategy & Operations, Growth Operations, Management Consulting, or a related field
Proven ability to lead complex cross-functional projects and translate ambiguous business problems into structured, data-driven solutions
Strong analytical skills; proficiency in Excel/Google Sheets, SQL, and familiarity with BI tools (e.g., Tableau, Looker, Power BI)
Demonstrated ability to develop business cases and influence decisions with data and storytelling
Exceptional communication and stakeholder management skills across cultures and functions
Flexibility and adaptability are key, as the role may involve adjusting to different time zones including US and China
Preferred
MBA or equivalent advanced degree preferred
Experience in SaaS, POS, restaurant tech, or fintech operations strongly preferred
Prior startup or high-growth environment experience is highly valued
Mandarin bilingual preferred to facilitate collaboration with China-based teams
Benefits
Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)
Company
Chowbus
Chowbus is a fast growing, well-funded food startup headquartered in Chicago on a mission to help diners to discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are.
201-500 employees
H1B Sponsorship
Chowbus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (9)
2023 (5)
2022 (10)
2021 (13)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknown2024-01-24Acquired
Leadership Team
Linxin Wen
CEO and Co-founder
Suyu Zhang
Co-Founder & CTO
Recent News
Business in Vancouver
2024-04-08
Company data provided by crunchbase