First Bank of the Lake · 21 hours ago
Loan Operations Quality Control Manager
Greenville, SC
Full-time
Hybrid
Senior Level
5+ years expFirst Bank of the Lake is seeking a Loan Operations Quality Control Manager who will oversee the accuracy, compliance, and efficiency of all loan operations activities. This role involves conducting audits, implementing corrective actions, and collaborating with cross-functional teams to maintain high operational standards.
BankingFinancial Services
Responsibilities
Ensure completeness and accuracy of data quality and adherence to policies, procedures, and regulations
Develop, implement, and manage quality control programs and procedures for all loan operations functions
Conduct regular reviews and audits of loan files to ensure adherence to company policies, investor guidelines, and regulatory requirements
Perform input reviews to verify the accuracy and completeness of data entered into Fiserv, ensuring data integrity throughout the loan lifecycle
Oversee and perform change reviews to validate the accuracy of post-origination changes, including loan modifications, payment changes, escrow updates, or other loan servicing adjustments
Identify operational weaknesses or compliance gaps and recommend corrective actions or process improvements
Work collaboratively with cross-functional teams including Compliance, Risk, Underwriting, and Servicing to address and remediate QC findings
Maintain detailed records of QC findings and remediation actions
Prepare and deliver regular reports and metrics to senior management on QC performance, trends, and risks
Stay up to date with regulatory and industry changes that impact loan operations and implement necessary updates to policies and procedures
Train and mentor team members on QC standards, regulatory requirements, and best practices
Participate in internal and external audits and serve as a subject matter expert for loan operations quality control
Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank
Qualification
Required
Bachelor's degree in Business, Finance, or related field, or equivalent work experience
5+ years of experience in loan operations, with at least 2 years in a quality control or compliance-related role
Strong knowledge of residential or commercial loan products and applicable regulatory requirements
Experience with loan origination systems (LOS), document management systems, and audit tools
Excellent analytical, organizational, and problem-solving skills
Strong communication and interpersonal skills, with the ability to present findings clearly and concisely
High attention to detail and commitment to accuracy
Ability to manage multiple priorities in a fast-paced, regulated environment
Ability to work independently and serve as a resource for other team members
Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank
Preferred
Prior management or team leadership experience preferred
Experience with Fiserv Premier Navigator
Benefits
401(k)
401(k) matching
Health insurance
Dental insurance
Life insurance
Paid time off
Vision insurance
Short- and Long-term disability
Company-paid holidays
Company
First Bank of the Lake
First Bank of the Lake, don't want to sell you a loan or service you don't need, and make all the decisions right here at home.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cheri Walz
Executive Vice President/Chief Financial Officer
Ana Liza Grandner
Chief Payments Officer
Recent News
Seattle TechFlash
2025-07-28
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