Warner Center Marriott Woodland Hills ยท 21 hours ago
Front Office Manager
Los Angeles, CA
Full-time
Onsite
Mid Level
3+ years expWarner Center Marriott Woodland Hills is seeking a Front Office Manager responsible for overseeing all front office operations to deliver outstanding guest experiences. The role involves managing team leadership, ensuring operational standards, and maximizing hotel profitability and guest satisfaction.
Hospitality
Responsibilities
Provide leadership and supervision to the Front Desk and all related departments (e.g., bell services, telephone operations)
Lead all aspects of team management including hiring, training, performance evaluations, scheduling, and disciplinary actions
Prepare and maintain department schedules based on labor standards and occupancy forecasts
Manage daily and weekly payroll for the department
Ensure consistent delivery of exceptional guest service aligned with brand standards
Support the overall profitability and service excellence of other hotel departments through collaboration and operational efficiency
Enhance guest satisfaction by improving service quality through employee development and process optimization
Monitor departmental budgets to meet or exceed revenue and expense targets
Assist in the development and execution of short- and long-term operational and financial strategies
Oversee the reservations process to maximize occupancy and average daily rate through effective selling techniques
Enforce policies and procedures for credit control, financial transactions, cash handling, guest security, and emergency response
Address guest complaints related to the front office and ensure appropriate resolution
Promote guest engagement by encouraging staff to utilize strong interpersonal and communication skills
Recognize and reward team members who exceed guest expectations
Perform other duties as assigned by senior leadership
Qualification
Required
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Minimum of 1 year experience in night audit and 2 years in front desk operations, or an equivalent combination of education and relevant experience
Strong leadership, communication, and organizational skills
Ability to work a flexible schedule including nights, weekends, and holidays
Successful completion of a background check is required prior to employment
Company
Warner Center Marriott Woodland Hills
The Warner Center Marriott Woodland Hills offers a resort-like escape is in the heart of the San Fernando Valley and just a short drive away from Hollywood, Los Angeles, Burbank and Simi Valley.
51-200 employees
H1B Sponsorship
Warner Center Marriott Woodland Hills has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (3)
2022 (1)
2021 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase