Heartland Community Health Center – Lawrence, KS · 2 weeks ago
Clinical EHR Superuser
Lawrence, KS
Full-time
Onsite
Mid Level
$25.60/hr - $32.50/hr
3+ years expHeartland Community Health Center is a healthcare organization seeking a Clinical EHR Superuser to serve as a key resource for clinical staff on the use and optimization of the Electronic Health Record system. This role involves providing training, support, and collaboration with various teams to enhance workflow efficiency and improve patient care delivery.
Health CareHospitalMedicalNon ProfitPrimary and Urgent Care
Responsibilities
Deliver training and ongoing support to clinical and front office staff on EHR navigation, workflows, documentation standards, and system updates
Serve as the frontline support contact for EHR-related questions and troubleshooting; escalate technical issues as needed
Assist with onboarding and training new staff to ensure consistent EHR competency
Evaluate current clinical and administrative workflows to identify opportunities for streamlining and improving efficiency
Collaborate with clinical and operations teams to optimize use of the EHR to support patient care, documentation quality, and staff productivity
Recommend workflow enhancements to support quality metrics, care coordination, and risk adjustment efforts
Monitor EHR utilization and proactively identify user issues, documentation gaps, or system inefficiencies
Participate in testing, validation, and rollout of EHR upgrades, patches, or new features
Communicate EHR changes and system enhancements clearly to staff in real time
Work with quality improvement and clinical leadership teams to align EHR workflows with quality metrics and reporting requirements (e.g., UDS, HEDIS, eCQMs, PCMH)
Promote accurate, complete, and timely documentation that supports value-based care and compliance goals
Assist in identifying documentation patterns that affect clinical quality outcomes and work with staff to address gaps or inconsistencies
Support data capture and reporting related to quality initiatives, regulatory compliance, and care transformation efforts
Participate in the development and delivery of orientation programs for front office and nursing staff, ensuring comprehensive training on clinical policies, procedures, and systems
Support front office or nursing preceptors and mentors in providing guidance and support to new clinical staff during the onboarding process
Evaluate the effectiveness of orientation programs and make continuous improvements to enhance the experience and competence of new staff members
Act as a liaison between clinical users, IT teams, quality improvement staff, and EHR vendors
Participate in multidisciplinary improvement initiatives and serve as a representative for clinical EHR users in system or quality improvement meetings
Maintain a continuous feedback loop with end users to assess EHR needs and enhance satisfaction and system effectiveness
Perform monthly referral management quality improvement reporting and related activities per the QI/QA Plan, including quarterly provider-based reporting for referrals
Develop, review, and revise standard operating procedures (SOPs) for referral and prior authorization workflows. SOPs tied to compliance manuals (e.g., SOP – Prior Authorizations Referral Tracking) require additional approval
Monitor and report team performance in relation to operations and risk management, including: Outstanding referrals, diagnostic imaging, and in-house medical procedure authorizations Departmental key performance indicators (KPIs)
Approve and monitor timecards and PTO requests; request Time Doctor and badge access reports as needed for validation
Conduct staff meetings and 1:1s to provide updates, performance feedback, and receive input from team members
Deliver disciplinary actions regarding performance or attendance, as guided by personnel policy
Qualification
Required
Licensed Practical Coordinator (LPN), or other nursing professional
Minimum of 3 years of experience in a clinical environment; experience in ambulatory clinic
2+ years of clinical or administrative experience in a healthcare setting using the eClinical Works system
On-the-job training and completion of required technical certifications for superuser will need to be completed within 12 months of hire
Valid BLS
Computer skills to navigate Electronic Health Record software; eCW experience required
Strong clinical background with a solid understanding of patient care processes, safety standards, and quality improvement methodologies
Strong analytical and problem-solving skills, with the ability to assess clinical workflows and recommend improvements
Preferred
Minimum of 3+ years of clinical nursing experience, with a focus on quality improvement, patient safety, or clinical informatics preferred
Experience in integrated healthcare settings is highly desirable
Federally Qualified Health Center or public health experience preferred
Company
Heartland Community Health Center – Lawrence, KS
Heartland Community Health Center is a Federally Qualified Health Center that operates an integrated primary care practice that exists to serve all community members regardless of income or insurance status in Douglas County and the surrounding area.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Branstrom
Chief Executive Officer
Mollie Day
Chief Dental Officer
Company data provided by crunchbase