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Jellycat · 1 day ago

eCommerce Analyst, Platform & Enablement

United States

Full-time

Remote

Mid Level

3+ years exp

Jellycat is a privately owned design-led gift brand headquartered in London, creating innovative luxurious products loved around the world. As an eCommerce Analyst, Platform & Enablement, you will analyze online sales data, optimize website performance, and support various teams to enhance eCommerce operations and customer experience.

E-CommerceToys

Responsibilities

Analyzing Data: Reviewing sales data, identifying trends, creating reports, and evaluating market changes. Collecting, analyzing, and interpreting data related to eCommerce performance, including sales, website traffic, and customer behavior. Partnering with digital marketing teams to analyze marketing campaign impact on DTC performance. Using statistical methods and data visualization techniques to identify trends, patterns, and opportunities for optimization

Monitoring Performance: Tracking site performance (page speed, response times) and generating regular reports to communicate key insights to stakeholders. Identifying issues, proposing solutions, and working with Digital Product team on fixes

Providing Operational Support: Facilitating daily DTC operations in partnership with the stock & merchandising and content specialists, monitoring web tools & technologies and enabling trade teams to optimize use, and serving as a point person for escalations between customer service, digital product, and IT teams

Enablement & Optimization: Supporting the eCommerce Specialist, UX/UI, and Digital Product teams with developing and analyzing A/B tests, optimizing user journeys, and suggesting improvements for efficiency

Forecasting: Collaborating on sales forecasting and resource planning based on trends identified through data analysis

Collaboration: Working closely with digital marketing, trade, and technology teams to support strategy development and tactical execution that drives results

Qualification

ECommerce platformsAnalytics toolsData analysisERP systemsSQLCommunication skillsProblem-solvingProject management

Required

A bachelor's degree in Analytics, Data Science, Business Administration, or a related field

3–5 years of eCommerce experience, with a proven track record of driving revenue growth

A deep understanding of eCommerce platforms, technologies, and best practices

Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships with internal and external stakeholders

A self-motivated, results-oriented mindset, with a passion for driving growth and achieving targets

Technical Skills: E-commerce platforms (Shopify, BigCommerce), ERP systems (SAP, Dynamics), analytics tools (Google Analytics, PowerBI, Mixpanel), HTML/CSS (basic understanding), SQL

Analytical Skills: Critical thinking, data interpretation, problem-solving, ability to make decisions based on insights

Soft Skills: Clear communication, strong organization, effective project management, and a customer-centric approach

Benefits

Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.

Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.

401(k) - Eligible for Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting.

Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.

Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.

Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.