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Nuvance Health · 1 day ago

Patient Customer Service Representative-Full Time-Day

Poughkeepsie, NY

Full-time

Onsite

Entry Level

$17/hr - $31.36/hr

1+ years exp

Nuvance Health is seeking a Patient Customer Service Representative who will be responsible for providing exceptional customer service for all patients while facilitating patient flow. The role involves acting as a liaison between insurance specialists, schedulers, clinicians, and patients, while assisting with efficient therapy services.

Health CareHospitalMedical

Responsibilities

Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately

Performs patient registration and scheduling for all patients

Collaborates with schedulers, insurance specialists and clinical staff to optimize scheduling and maximize patient volumes. Updates schedules to reflect patient arrival, cancel or no-show

Updates insurance information and communicates with insurance specialist to ensure proper billing and authorization

Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team member

Creates and maintains patient charts, including required documentation. Scans documents into the medical record and completes the discharge process from all systems. Archives paper charts according to established procedure

Processes medical records requests identified by Health information management, third party payers, attorneys, patients, caregivers or vendors

Maintains and replenishes department supplies to ensure a smooth-running department

Ensure optimal patient experience for their visit with set-up and cleaned treatment rooms/gym. Assist physical/occupational therapists/speech language pathologists and assistants as instructed

Cleans equipment adhering to infection control guidelines, communicates with supervisor about equipment repairs/inspections and safely assists patients as needed on/off equipment

Ability to travel between outpatient sites as assigned based on coverage needs

Serves as back-up to other administrative functions as needed

Performs other duties as assigned