Sunwest Bank · 1 week ago
Treasury Operations Specialist
Meridian, ID
Full-time
Onsite
Entry, Mid Level
2+ years expSunwest Bank is seeking a Treasury Operations Specialist responsible for providing professional and technical support to clients and bank personnel. The role includes managing client inquiries related to the bank's online banking platform, evaluating service data, and ensuring compliance with policies and regulations.
BankingCommercial LendingFinancial ServicesFinTechPayments
Responsibilities
Ensures delivery of exceptional client service via telephone or through email by taking ownership of each client inquiry, question or concern to resolution
Makes appropriate decisions on behalf of the Bank and clients quickly and effectively; escalating potential issues as needed to best meet the objectives of all parties
Follows up and follows through on all pending client inquiries on a timely basis while tracking all activities in the department’s ticketing system and ensuring department service levels are met
Provides technical and professional assistance, support and troubleshooting for business online banking clients including but not limited to Commercial Center, ACH Origination, Remote/Mobile Deposit Capture, Sweeps, Account Analysis, Lockbox, Wire Transfers, and other Treasury Management products
Coordinates with Bank vendors when needed in order to resolve client inquiries and issues
Coordinates with the Operations Team, Information Technology Team and Information Security Officer to escalate security issues to stop fraud activity; communicates and recommends fraud solutions to clients
Coordinates communication between the client, relationship officer and internal personnel to determine products that satisfy service needs
Reviews reports and data regarding client online banking and treasury service activities to thwart potential fraud and operating losses, ensure client transactions process without disruption, and evaluate clients’ usage of services
Performs periodic reviews and reapproval of clients utilizing treasury services; maintaining tracking logs, documentation, next-level approvals, and client files
Maintains department procedures and resources to ensure efficient processes, exemplary service, and business continuity
Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Understands and complies with all company rules and regulations
Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA
Additional duties as assigned as it relates to the position
Qualification
Required
Experience in a banking operations or support position with a minimum of two years' experience
Ability to research, resolve, and troubleshoot issues of all complexity levels
Strong familiarity with business banking accounts, specialty deposits, payment processing and general bank operations
Technologically inclined with extensive experience with Microsoft Office, Fiserv core and related products, awareness of digital trends, and bank industry technology
Ability to multi-task
Must be able to assess a situation and reach resolutions with or without supervision
Strong Analytical Skills
Ability to review and follow outlined policy and procedure
Strong written and verbal communication skills
Company
Sunwest Bank
Built For Entrepreneurs By Entrepreneurs. Banking as a Service, Business Banking, Commercial and Specialty Lending, SelfcareHSA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Raymond Rindone
Chief Financial Officer
Jason Watson
SVP Utah Regional President - South
Recent News
2025-12-04
2025-10-02
2025-09-30
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