Financial Member Services Representative jobs in United States
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TEKsystems · 1 day ago

Financial Member Services Representative

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityEntry Level
money$18/hr - $19.50/hr
date1+ years exp

TEKsystems is a leading provider of business and technology services, and they are seeking a Financial Member Services Representative. The role involves handling tier 1 calls related to financial services, with responsibilities including managing high call volumes and ensuring quality assurance through regular coaching and meetings.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Individuals will be taking 60-65 calls per day post training
These are tier 1 calls and could range from basic loan payment questions, ordering a debit card, password reset, etc
Training would be at least 2 weeks - mix of classroom, nesting, shadows
After that they will be on the floor
KPI's Include: Calls per day, Average Handle Time, Availability, Schedule Adherence, graded on 5 calls per week for Quality Assurance, as well as member surveys
During training there will be a daily meeting, and meetings every 1 or 2 weeks after for formal coaching, depending on performance

Qualification

Financial call center experienceHigh volume call handlingCustomer service skillsCommunication skillsProblem-solving skills

Required

1-2+ years of financial related call center required
Experience with taking high volume calls

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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