New York Sports Club · 3 days ago
Assistant General Manager
Queens, NY
Full-time
Onsite
Entry, Mid Level
2+ years expNew York Sports Club is a dynamic fitness club brand committed to improving lives through fitness. The Assistant General Manager will support the General Manager in ensuring efficient club operations, driving revenue growth, and developing club employees while managing various operational and customer service responsibilities.
FitnessSports
Hiring Manager
Nicole L
Responsibilities
Hold yourself and your team accountable to high standards of operational excellence
Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators
Assist in the assessment of employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development
Ability to have courageous conversations while handling the discipline of employees as needed and in accordance with company policy
Develop and establish rapport with fellow employees utilizing a situational leadership mentality
Support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT), through reviewing operational reports and records, and monitoring club profitability
Work with GM to review and analyze club sales on a daily/weekly/monthly basis. Use data to project sales, determine profitability, and set revenue/retention goals
In partnership with the GM, assess new business opportunities utilizing reports and other Company provided resources to execute a successful business strategy
Evaluate market trends and partner with GM to strategize and implement innovations that improve sales, productivity, and profit
Own the recruitment, training, and development of qualified club personnel to a standard of excellence in conjunction with the GM, by utilizing the resources provided by NYSC (i.e., NYSC-U ClubConnect, etc.)
Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success
Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey
Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale
Set direct and clear SMART goals for self and team
Support the GM with sourcing, interviewing, and qualifying applicants in a timely manner leveraging UKG Ready and internal/external resources available
Continuously model and promote the NYSC mission and values with pride and integrity
Promote the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success
Lead by example, always approaching your work with our core values and the mentality of a service-based leader
Be a hands-on manager by spending time on the floor interacting in a positive and engaging fashion with employees, members, and guests
Exhibit the ability to inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality
Confirm that Member Experience Walkthroughs (MEW) and Figure 8’s are completed daily to ensure all customer-facing issues are dealt with in a timely basis
Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc
Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes in absence of the GM
Inspect clubs to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances
Partner with GM to resolve any incidents as needed
Support the GM to increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service
Drive membership sales to exceed last year’s results and achieve targets
Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional)
Foster outreach activities to enhance community involvement
Ensure a consistently clean club and a friendly/inviting customer experience
Perform all basic system transactions pertaining to member enrollment/retention/cancellations
Organize and supervise the work and schedules of the club team in absence of GM
Ensure a 24/7/365 clean and presentable club and a friendly/inviting customer experience
Support the development of a customer service culture and mindset to achieve an exceptional customer experience
Promote, maintain, and protect the customer experience by empowering employees to create an excellent customer service experience
Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and/or procedures
Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media)
Maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies
Maintain an active lifestyle and passion for fitness
Educate club team on the principles of the brand by being a brand ambassador and ensuring brand consistency
Work with the GM to resolve issues that affect the service, efficiency, and productivity of the club
Resolve customer complaints by providing customer service-focused solutions to members in a timely manner
Partner with management team to identify and remove barriers to driving results
Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests
Qualification
Required
Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving)
A sense of urgency regarding customer service and sales results, with proven negotiation skills
Superior managerial, communication, and interpersonal skills, with an emphasis in English
Highly organized with a detail-orientation and proven follow-up skills
Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency
Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member/guest needs
Excellent math skills to conduct data analysis and analyze Profit and Loss statements
Thorough understanding of the company's products and services, and those of immediate competitors in the surrounding market
2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development
Child & Adult AED/CPR certified
Preferred
Bachelor's degree in business, sales, marketing, finance, or a related field preferred, but not necessary
Prior experience with a CRM, LMS, UKG Ready, and Microsoft Office is a plus
Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments
Successful track record of working in a team-oriented environment
Ability to handle challenging member issues with patience, tact, and the utmost professionalism
Company
New York Sports Club
New York Sports Club offers full-service gyms equipped with everything you need from a neighborhood gym, including convenient locations and member-friendly month-to-month memberships, that won’t break the bank.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill McMenamy
Chief Executive Officer
Brian A Clarke, Jr.
SPIN INSTRUCTOR
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