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Penske Motor Group · 2 days ago

Longo Toyota of Prosper Service Consultant

Prosper, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Penske Motor Group is seeking a Service Consultant for their Longo Toyota of Prosper location in Texas. The ideal candidate will manage the vehicle service repair process, acting as a liaison between guests and technicians to ensure exceptional guest service and satisfaction.

Retail

Growth Opportunities

Responsibilities

Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign

Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest

Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles

Presents a service menu of recommended maintenance services to service guests

Promotes the sales of and provides estimates for labor, parts, and accessories

Provides a complete and accurate written cost estimate for labor and parts, provided by the technician

Properly, thoroughly, and legibly writes repair orders for all guest serviced

Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility

Maintain communication with guests regarding any changes in the estimate and/or promised time

Maintains communication with the Parts department and technical staff regarding job status and changes

Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate

Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications

Answers guest questions over the phone, Internet, and in person

Performs other specific administrative functions as directed by service management

Achieves the production and guest satisfaction objectives set by management

Maintains assigned workspace in an organized and clean manner

Maintains a professional appearance at all times

Maintains high ethical standards in all actions

Qualification

Automotive diagnostic experienceCommunication skillsVehicle productsMathematical principlesBilingualStandard office equipmentTeam playerPositive attitudeAdaptability

Required

Minimum of a high school diploma or equivalent plus a minimum of two (2) years of automotive diagnostic experience, required

Candidate must also have knowledge of vehicle products and warranties, excellent oral and written communication skills, and sound mathematical principles (i.e. adding, subtracting, dividing, multiplying and percentages)

Must work well independently and in a team environment

Ability to read and interpret documents such as operating and maintenance instructions and information in the English language

Must be proficient in standard office equipment

Must have a valid driver's license and maintain an acceptable, safe driving record

Must be able to work between 1000 AM - 700 PM and most Saturdays