TEKsystems · 2 days ago
Desktop Support Technician
Rochester, NY
Full-time
Onsite
Entry, Mid Level
$25/hr - $27/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Technician to join their growing IT support team. The role involves providing desktop support for a large user base, troubleshooting issues, and collaborating with end users and technical teams across multiple locations.
Information Technology
Responsibilities
Provide desktop support for a large user base (1,000+ users and 600+ devices)
Troubleshoot issues related to Windows 10, hardware, software, networking, and peripherals
Perform software installations, desktop builds, device deployment, and workstation setup
Resolve end-user tickets via remote tools, in-person support, and email
Handle hardware/software break-fix scenarios
Provide light support for Linux servers or Mac systems (experience required)
Assist with Active Directory tasks such as password resets and user support
Collaborate with end users and technical teams across multiple on-site locations
Qualification
Required
2+ years of Desktop Support experience, primarily with Windows 10
Strong troubleshooting skills across hardware, software, and operating systems
Experience supporting large user bases in a structured environment
Light experience with Linux or macOS
Familiarity with remote support tools and ticketing systems
Excellent communication and customer service skills
Preferred
A+ Certification preferred; additional certifications are a plus
Active Directory experience
macOS support
Broader Linux support
General IT support across multiple platforms
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase