TEKsystems · 1 day ago
Service Representative
Worcester, MA
Full-time
Hybrid
New Grad, Entry Level
$15/hr - $15/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Service Representative in the Commercial Lines team. This role involves managing customer contact and providing quality service to agents, commercial policyholders, and vendors primarily through phone and email communications.
Information Technology
Responsibilities
Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others
This team primarily handles indexing several CSC Outlook mailboxes, makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests
Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails
Provide timely, quality service to Agents, commercial policy holders, and vendors
May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests
Completes certificate of insurance and ID card requests within service level expectations
After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus
In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc
All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly
Qualification
Required
Customer service
Call center
Customer support
Entry Level
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase