Technical Customer Success Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

ReMatter · 3 weeks ago

Technical Customer Success Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$75K/yr - $85K/yr
date4+ years exp

ReMatter is a fast-growing start-up pioneering the future of the industrial scrap recycling industry. They are seeking a Technical Customer Success Engineer to provide top tier support to their customers, focusing on maintaining communication and resolving technical issues.

Responsibilities

Serve as a support contact for our customers across inbound live chat, phone, email, and virtual meetings, maintaining timely and thorough communication with customers in accordance with ReMatter’s support SLAs
Be a technical resource on the CX team, including creating internal tools (Python/Javascript), helping customers with custom reporting (SQL), troubleshoot hardware issues (IP cameras/printers/Windows)
Source customer problems and feedback, attempt to debug and solve issues (browser inspection/database investigations), and escalate problems that need additional support
Surface opportunities for cross-functional teams including product gaps, upsell opportunities, and customer training needs

Qualification

SQLPythonJavascriptTechnical SupportHardware ConfigurationAPI InteractionSaaS ExperienceBilingual (Spanish)Communication SkillsProblem Solving

Required

4+ years experience in a technical support or project delivery role with direct customer engagement
Experience reading and writing SQL, Python, and Javascript
Experience deploying and configuring hardware (printers, cameras, etc.)
A positive and upbeat communication style with an ability to navigate difficult conversations with grace and patience
Bias towards action and ability to autonomously solve problems customers are facing
Demonstrated ability to work in a fast-paced, dynamic startup environment

Preferred

Familiarity interacting with APIs
Experience building Retool workflows & apps
Prior SaaS support experience
BA/BS Degree
Adept at using AI to speed learning and improve outcomes
Bilingual or proficiency with Spanish

Benefits

Flexible time off policy to balance your work and life
Medical, dental, and vision coverage
401(k)

Company

ReMatter

twittertwitter
company-logo
Scrap yards keep our world moving, but too often, they’ve been forced to run on pen, paper, or clunky outdated software.
dateFounded in 2018
location
Palo Alto, California, USA
people-size11-50 employees
web-link
https://rematter.com

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
Wyatt Pontius
Founder & Chief Executive Officer
linkedin
leader-logo
Sean O'Bannon
Co-Founder & CTO
linkedin
Company data provided by crunchbase