Excel Pediatric Therapy · 1 week ago
Patient Experience Ambassador
Rockwall, Texas
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $55K/yrExcel Pediatric Therapy is a clinic focused on redefining pediatric care, and they are seeking a Patient Experience Ambassador to be the welcoming face of their team. This role involves managing front desk responsibilities, guiding families through the intake process, and supporting scheduling to create a friendly and supportive environment for patients.
Hospital & Health Care
Responsibilities
Greet families with warmth and professionalism, creating a welcoming and child-friendly environment
Manage patient check-ins and check-outs with accuracy and efficiency
Guide new families through the intake process, collecting and entering demographic, insurance, and consent forms
Answer phones, respond to emails, and provide timely, friendly communication to caregivers and referring providers
Collaborate with the clinical team to support efficient scheduling and clear communication between staff and families
Verify insurance benefits and assist families with questions related to coverage, copays, and authorizations
Maintain accurate and up-to-date patient records in the EMR system
Help manage daily clinic flow, troubleshoot minor issues, and ensure families feel seen and supported at every step
Support general office duties such as scanning, filing, supply organization, and light tidying of front desk area
Contribute to a positive team environment aligned with Excel’s mission and values
Qualification
Required
Previous experience in a medical front desk, patient intake, or customer service role strongly preferred
Passion for working with families and children in a healthcare setting
Excellent verbal and written communication skills
Strong organizational skills with attention to detail and accuracy
Ability to multitask and stay calm under pressure in a fast-paced environment
Professional, friendly, and empathetic demeanor
Comfortable with technology, including EMR systems, phone systems, and basic office software
Preferred
Bilingual (English/Spanish) is a plus, but not required
Benefits
Stipend for Medical, vision, and dental
401(k) with employer matching
Paid CEUs, licensure, and certification renewal
Four-day work week with no nights or weekends
All supplies, materials, and equipment are provided
Professional development opportunities
A fun and energetic atmosphere with room for growth
Company
Excel Pediatric Therapy
At Excel Pediatric Therapy, we’re not just providing therapy — we’re shaping the future of it.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase