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PlanIT Group, LLC · 2 months ago

Video Conferencing and Video Streaming Support Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

PlanIT Group, LLC is seeking a Video Conferencing and Video Streaming Support Engineer. The role involves providing support for High-Definition Video Conferencing and Streaming Systems, requiring specialized knowledge in technology and the ability to troubleshoot complex issues.

ConsultingInformation TechnologyManagement Consulting

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Design and implement complex video solutions in compliance with customer requirements

Provide configuration support for video conferencing and streaming

Configure VCS devices for video and audio signaling and connectivity

Troubleshoot video and audio issues of video streams

Open trouble tickets with external vendors on equipment that is under maintenance

Assist with special projects that may require working with multiple vendors, field personnel, and area/district IS managers

Resolve client connectivity, interference, authentication, and coverage issues

Work with users/customers to resolve issues

Troubleshoot switch and routing issues such as Netscaler problems, VLANs, multicast, IGMP and other routing issues

VCS Control and Expressway configuration, testing and troubleshooting

Zoom Rooms configuration and support

Cisco Unified Communications Manager (CUCM) configuration, testing and troubleshooting

Cisco Meeting Server (CMS) configuration, testing and troubleshooting

Configuration and installation of new systems onto the network

Administration of Cisco's Telepresence Management Suite (TMS)

VCS / Zoom API Connector integration, configuration, and troubleshooting

Engineer systems connectivity and backup solutions

Cisco Client (Identity Services Engine) Production Server and Cisco Prime Infrastructure support

Support of VCS in the field sites on Layer 2 and Layer 3 network devices

Manage inventory of VCS equipment

Assist with Change Requests and Moves, Adds, Changes, and Delete (MACD) requests

Qualification

Video Conferencing SupportVideo Streaming SupportCisco Unified Communications ManagerTroubleshooting SkillsVCS ConfigurationZoom Rooms SupportNetwork TroubleshootingProject ManagementSelf-disciplineProblem SolvingCommunication Skills

Required

A minimum of eight (8) to twelve (12) years' relevant experience

A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required

Typically performs all functional duties independently

Pass both a client mandated clearance process to include drug screening, criminal history check and credit check

All candidates must be a US Citizen

Candidate must have lived in the United States for the past 5 years

Cannot have more than 6 months' travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)