TEKsystems · 18 hours ago
Healthcare Customer Service Representative
Lake Bluff, IL
Contract
Hybrid
New Grad, Entry Level
$18/hr - $18/hr
0+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Healthcare Customer Service Representative. The role involves providing outstanding customer service, maintaining effective relationships, and assisting clients with various inquiries related to medical tests and procedures.
Information Technology
Responsibilities
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Contacts clients of abnormal test results, problems with specimens and requisitions, verify information
Assists clients with questions regarding status of tests, test requirements, specimen handling, etc
Assists clients with requests for changes to their requisitions, critical values, and patient information
Documents all calls into appropriate systems
Communicates with Sales and Clinical Support Reps about clients
Communicates with all departments to resolve client questions and problems in a timely manner
Acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc
Helps orient and instruct new staff
Provides input for improvement of department policy and procedures
May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor
Escalates issues to supervisor for resolution, as deemed necessary
Assists with various projects as assigned by direct supervisor
Other duties as assigned
Qualification
Required
1-2 years call center experience or high volume phone experience
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Contacts clients of abnormal test results, problems with specimens and requisitions, verify information
Assists clients with questions regarding status of tests, test requirements, specimen handling, etc
Assists clients with requests for changes to their requisitions, critical values, and patient information
Documents all calls into appropriate systems
Communicates with Sales and Clinical Support Reps about clients
Communicates with all departments to resolve client questions and problems in a timely manner
Acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc
Helps orient and instruct new staff
Provides input for improvement of department policy and procedures
May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor
Escalates issues to supervisor for resolution, as deemed necessary
Assists with various projects as assigned by direct supervisor
Other duties as assigned
0 – 1 year's related experience
Prior call center experience and/or multi-line phone system
Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications
Detail oriented with strong analytical and organizational skills
Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner
Great interpersonal skills with the ability to work cohesively within a team environment
Strong customer service skills with a positive, enthusiastic and energetic attitude
Great oral and written communication skills to effectively communicate with all levels of management
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase