International Paper ยท 1 day ago
Customer Service Manager
Petersburg, VA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $93K/yr
5+ years expInternational Paper is the global leader in sustainable packaging solutions, and they are seeking a Customer Service Manager to provide direction and leadership to the customer support team. The role focuses on improving efficiency and customer satisfaction while managing significant customer accounts.
ManufacturingMarketingPaper ManufacturingProduct DesignSales
Responsibilities
Responsible for providing overall direction and leadership to the customer support team
Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies
In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals
Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements
Provide significant process and/or product expertise and be a subject matter expert resource for other team members
Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations
Qualification
Required
High school diploma or GED
Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred
Builds Effective Teams
Collaborates
Customer focus
Decision quality
Directs Work
Drives Engagement
Ensures Accountability
Manages conflict
Preferred
Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience
Computer data-entry experience
Benefits
Medical
Dental
Life insurance
Flexible Spending Accounts
Short-term Disability
401(k) and/or Pension (where applicable)
Paid Time Off
Education & Development (including Tuition Reimbursement)
Voluntary Benefits including insurance for home, auto, vision and pets
Company
International Paper
International Paper manufactures paper and paper-packaging products.
10001+ employees
H1B Sponsorship
International Paper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (11)
2023 (22)
2022 (20)
2021 (19)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael Amick
Senior Vice President, North American Paper, Pulp & Consumer Packaging
Thomas G. Kadien
Sr. Vice President
Recent News
Morningstar.com
2025-12-29
2025-11-25
Company data provided by crunchbase