Analyst I Operations Reporting & Workflow Coordinator jobs in United States
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ICONMA ยท 1 month ago

Analyst I Operations Reporting & Workflow Coordinator

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$15/hr - $25.53/hr

ICONMA is a company in the retail pharmacy sector, seeking a Clinical Operations Reporting & Workflow Coordinator. The role focuses on enhancing operational efficiency through data analysis, ticket management, and collaboration with stakeholders.

Staffing & Recruiting
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H1B Sponsor Likelynote

Responsibilities

The Clinical Operations Reporting & Workflow Coordinator is responsible for driving operational efficiency through data analysis, ticket management, and stakeholder collaboration
This role reviews weekly reports to identify actionable insights, manages operational tickets from creation through resolution, and maintains a comprehensive log of ticket activity
Strong communication and organizational skills are essential for partnering effectively across teams and ensuring timely execution of operational improvements
Review weekly operational and performance reports for accuracy and relevance
Analyze data to identify trends, gaps, and opportunities for improvement
Recommend and support implementation of process changes based on insights
Present findings clearly and concisely to stakeholders
Create operational tickets based on identified issues or stakeholder requests
Track tickets from initiation through resolution, ensuring timely updates and follow through
Coordinate with internal teams to resolve issues and close tickets efficiently
Maintain a running log of all tickets, including creation date, current status, progression notes, and final outcomes
Ensure logs are updated regularly and accessible for reporting and audit purposes
Provide summaries or dashboards of ticket activity to leadership as needed
Partner with cross functional teams to ensure alignment on priorities and execution
Communicate clearly and professionally with stakeholders at all levels
Organize and facilitate discussions to resolve issues and drive improvements

Qualification

Data analysisReporting toolsTicketing systemsOrganizational skillsHealthcare backgroundCommunication skillsProblem solvingAttention to detail

Required

Strong analytical and problem solving skills
Excellent written and verbal communication skills
Highly organized with attention to detail and follow through
Experience with reporting tools (e.g., Excel, Power BI, Tableau)
Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk)
Ability to manage multiple priorities and work independently

Preferred

Background in clinical operations or healthcare preferred
Bachelor's degree preferred

Benefits

Health Benefits
Referral Program

Company

ICONMA

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ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
dateFounded in 2000
location
Troy, MI, US
people-size1001-5000 employees
web-link
http://www.iconma.com

H1B Sponsorship

ICONMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)

Funding

Current Stage
Late Stage

Leadership Team

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Claudine George
Founder and CEO of ICONMA, LLC
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Company data provided by crunchbase