TEKsystems · 18 hours ago
Service Desk Technician
Louisville, KY
Full-time
Onsite
New Grad, Entry Level
$18.75/hr - $18.75/hrTEKsystems is a leading provider of business and technology services. They are seeking an entry-level Service Desk Technician to provide front-line support for customer inquiries and troubleshoot hardware issues while ensuring excellent customer experience.
Information Technology
Responsibilities
Handle incoming calls and support requests with professionalism, accuracy, and efficiency
Troubleshoot hardware issues and provide first‑level service desk support
Serve as a backup operator to help maintain system integrity and operational continuity
Monitor system alerts, error logs, and communication networks; escalate issues according to established procedures
Enter and validate data within scheduling systems to ensure accuracy
Complete daily checklist tasks with consistency and attention to detail
Participate as a team member on assigned projects
Perform User Acceptance Testing for new software releases
Complete system configuration requests accurately and on time
Identify processing errors, perform preliminary troubleshooting, and escalate when needed
Support additional duties as assigned
Work during designated blackout periods aligned with high‑traffic operational days
Qualification
Required
Customer service or service desk experience
Ability to learn new systems, tools, and processes quickly
Strong attention to detail and ability to follow established procedures
Willingness to take on new tasks and adapt to changing needs
Preferred
Associate's or Bachelor's degree (preferred but not required)
Experience in help desk, technical support, or troubleshooting roles
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase