TEKsystems · 18 hours ago
Patient Service Representative
San Diego, CA
Full-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Patient Service Representative for a high volume healthcare call center. The role involves answering patient inquiries, providing excellent customer service, and managing appointment scheduling efficiently.
Information Technology
Responsibilities
Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 60–80 incoming calls per day
Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call
Re-scheduling patient appointments as required via telephone calls, SMS or messages received through the Portal
Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling
Responding to patient questions and needs by editing, canceling, and rescheduling appointments as necessary according to protocols
Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient
Adheres to current department productivity and quality assurance requirements
Other duties as assigned
Qualification
Required
1 year of experience in a call center, or healthcare setting
Exceptional phone manner
Excellent interpersonal and communication skills
Ability to type 35 wpm with 90% accuracy
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase