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Doxim · 2 days ago

Client Services Analyst (In Office Suwanee, GA)

Suwanee, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Doxim is a global leader in customer communications management and engagement technology. The Client Services Analyst will oversee the client experience, manage relationships, and ensure contract adherence while addressing customer support issues to exceed expectations.

CRMDocument ManagementEmail MarketingEnterprise SoftwareFinancial ServicesPaymentsSaaSSoftware

Responsibilities

Manage overall client relationship; Build strong rapport with client and client’s team

Introduce initiatives and solutions that grow the client’s revenue and profit

Provide governance for contract adherence

Set expectations and deliver results accordingly

Instill strong business ethics and sense of urgency in a matrixed business environment

Work collaboratively across all departments

Oversee implementation of projects through closure and ensure client receives appropriate communication

Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction

Work closely with clients and peers to understand and anticipate their needs

Think through and solve complex problems; proactively provide mitigation for future problems

Understand and interpret market research, analysis, white papers and data to provide insights to clients to effect positive business changes

Stay informed of current industry best practices; working with clients and internal cross-functional teams to apply best practices where appropriate

Interpret and understand KPI’s, contracts, and SLA’s

Demonstrate innovative thinking and strong problem-solving skills

Serve as client advocate within the company as well as company advocate to clients

Must be able to fully set up customer information in OPACS/ERP

Qualification

SalesforceJiraCustomer serviceContinuous ImprovementData analysisProject ManagementComputer proficiencyEnglish languageCommunication skillsProblem-solvingTeam collaboration