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Automotus · 21 hours ago

Director of Client Success

United States

Full-time

Remote

Lead/Staff, Director/Executive

$85K/yr - $110K/yr

5+ years exp

Automotus is a company focused on solving traffic and environmental challenges through innovative computer vision technology. They are seeking a Director of Client Success to manage relationships with major cities and airports, ensuring client satisfaction and driving growth opportunities.

GovTechSmart CitiesSoftwareTransportation

Responsibilities

Revenue Ownership & Account Performance Own a portfolio of strategic accounts with responsibility for renewals, expansions, and revenue forecasting. Drive net revenue retention (NRR) through contract renewals, scope expansions, and multi-year growth strategies. Ensure accounts meet or exceed booked revenue, expansion targets, and margin assumptions

Drive and manage key accounts—both new and existing—focusing on delivering our solutions on time, realizing and reporting meaningful success metrics, and aligning and executing on future growth opportunities

Build trusted relationships with client leadership and key stakeholder groups by aligning Automotus' capabilities with the operational realities of public agencies by translating our solutions into actionable outcomes that support core mandates such as Vision Zero, emissions reduction, curb equity, and budget resilience

Navigate the unique complexities of the public sector, including interdepartmental coordination, policy cycles, political dynamics, budget constraints, and regulatory requirements

Collaborate cross-functionally with Sales, Product, Engineering, Field Operations and to streamline workflows, and achieve timelines, ensure a seamless and successful client experience, and advocate for product improvements based on client needs and feedback

Own and maintain systems, dashboards, and databases that track client engagement status, onboarding progress, invoicing, and renewal timelines as well as tracking and reporting on CS team OKRs and renewal forecasts

Get ready to scale - support the development, deployment and application of new tools and systems to enable efficient and effective scaling of new clients and expansion opportunities with existing clients

Qualification

Client Success ManagementPublic Sector ExperienceStakeholder EngagementCustomer Success SystemsProject ManagementCommunication SkillsMobility BackgroundTechnology ExperienceOrganizational SkillsPresentation Skills

Required

5+ years of experience in Client/Customer Success, Account Management or Project Management

Experience working with public sector clients (cities, airports, and/or parking authorities) as well as experience driving local policy and alignment among various stakeholders within government and the public

Proven ability to manage complex deployments and strategically approach and deploy client expansions and renewals

Strong communication and presentation skills, including comfort with in-person stakeholder engagement sessions, conducting quarterly business reviews, and presenting at conferences

Willingness to travel up to three times per quarter for in-person meetings with clients and conferences

Strong organizational and administrative skills; deep experience utilizing project management or customer success systems is a must

Familiarity with tools such as Hubspot, Wrike, google suite/workspace, and customer success platforms

Preferred

Background in mobility, transportation, or parking are highly valued, particularly with exposure to automated enforcement technologies (e.g., ALPR, speed or traffic enforcement systems)

Experience working with or within local governments—especially in shaping public policy or driving operational change—will be a strong advantage

Relevant experience in fast-growing technology companies, ideally those delivering first-of-their-kind solutions to complex markets

East Coast based or willingness to relocate to the eastern time zone