WHSmith North America · 1 day ago
Sales Lead
Orlando Intl Airport (MCO) - Orlando, FL 32827 US (Primary)
Full-time
Onsite
Entry Level
$16.50/hr - $16.50/hr
1+ years expWHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. The Sales Lead provides an exceptional customer experience by encouraging the team to meet sales goals, while leading and supporting store teams and overall store operations.
Retail
Responsibilities
Greets and assists customers throughout their shopping experience
Maximizes sales by suggesting products and up-selling when appropriate
Remains knowledgeable of the store’s merchandise and current promotions
Trains store associates on daily operations and best sales practices
Ensures cleanliness and upkeep of the store; maintains store displays and merchandise
Replenishes backstock, ensuring appropriate levels of merchandise on the floor
Conducts markdowns of merchandise as instructed
Performs opening/closing duties, including securing cash registers and store security
Communicates customer complaints and inventory concerns to management in a timely manner
Oversees the opening and closing of the store
Resolves employee conflict and escalates to upper management as appropriate
Counts cash drawers, completes deposit slips, closes registers, and completes required documentation
Other duties may be assigned
Qualification
Required
1+ year of experience in a fast-paced retail environment
Early and late shift availability
Ability to multitask and problem solve
Strong written and verbal English communication skills
Demonstrated customer service experience
Ability to multitask and resolve minor customer service conflicts
Alcohol Beverage Awareness Card (TAM Card) may be required
Additional Security clearance may be required
Satisfactory Criminal Background Check and Drug Testing May be required
Advanced computer skills, including Microsoft Office (WORD, Excel, PowerPoint, Publisher)
Limited sitting
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
Normal or corrected vision and hearing
Can distinguish varying or specific colors, patterns, or materials to assist customers
Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
Typically, indoors
Typically, in a consistent temperature
Use of fine motor hand functions
Lift 0-60 lbs with or without reasonable accommodation
Weekend availability is required
Benefits
Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Disability Insurance
Paid Time Off
Paid Parental Leave
401(k) with company match
Employee Discount
Company
WHSmith North America
About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-17Acquired
2008-01-01Private Equity
Leadership Team
Toby Keir
Chief Executive Officer
David Charles
President & COO
Recent News
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