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IMPACT Group · 22 hours ago

Account Manager - Leadership Development / Executive Coaching

Chesterfield, MO

Full-time

Hybrid

Mid Level

3+ years exp

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on leadership development and executive coaching. The role involves managing Leadership Development and Executive Coaching accounts, providing high-quality consultative service to clients, and building strong relationships with stakeholders to ensure satisfaction and successful program outcomes.

Career PlanningConsultingHuman Resources

Culture & Values

Responsibilities

Serve as the day-to-day contact for Leadership Development and Executive Coaching client organizations/accounts, working closely with Sales and internal delivery teams

Coordinate onboarding and kickoff activities for new coaching engagements and leadership development programs, confirming scope, timelines, stakeholders, and communication plans

Support coaching engagement logistics, which may include coach matching coordination (as applicable), scheduling support, distribution of program materials, and tracking engagement milestones

Lead sales efforts for coaching SMB qualified leads

Handle questions and inquiries from clients and, as appropriate, coaching participants regarding program process, logistics, and available resources

Research information and draw appropriate parties together (Sales, Coaching Delivery, Operations, coaches, and client stakeholders) to effectively resolve needs, questions, and escalations

Monitor engagement health and utilization, identify risks (e.g., delayed starts, low participation, scheduling barriers), and escalate early to protect client experience and outcomes

Prepare, update and distribute standard and ad hoc reports to clients, sales and leadership related to engagement status and program-level outcomes, while maintaining appropriate confidentiality boundaries in executive coaching

Research client and account information (stakeholders, organizational context, goals, and preferences) to anticipate needs and support program success

Help sales team prepare for quarterly business reviews and annual reviews with clients and may participate in review meetings

Ensure client satisfaction by communicating and corresponding with clients, assisting with proposals/renewals, coordinating materials for presentations, and helping to create leadership development and executive coaching marketing packages

Updates and maintains accurate client and engagement information in CRM system

10-15% travel (St. Louis office and/or client sites)

Performs other duties as required

Qualification

Leadership DevelopmentExecutive CoachingCRM ExperienceProject ManagementProfessionalismInterpersonal SkillsTime ManagementCritical ThinkingCommunication Skills

Required

Bachelor's degree in business management or related field

Experience supporting leadership development and/or executive coaching programs is required

Exhibits a high level of professionalism and a strong work ethic; highly motivated, detail-oriented and resourceful

Responsive and client service oriented; consultative, solutions-focused approach

Excellent time management and prioritization skills and ability to thrive in a changing environment

Able to effectively deal with ambiguity and create needed structures, systems and processes

Experience with CRM's such as Salesforce, Microsoft Dynamic, Salesloft or similar CRMs required

Effective project management skills, able to influence others to meet deadlines across multiple stakeholders and timelines

Understanding of organizational structures, cultures and decision-making processes

Excellent interpersonal and critical thinking skills; able to communicate effectively with senior leaders/executives and HR/Talent stakeholders

Must be an active listener as well as an articulate and adaptable communicator

High discretion and sound judgment; ability to handle sensitive information appropriately

Proficient using Internet, MS Office and email applications

Preferred

Minimum three years in a customer service or account management role preferred; experience supporting leadership development and/or executive coaching programs is required