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S&G Stores · 1 day ago

District Manager

Sylvania, OH

Full-time

Onsite

Mid, Senior Level

3+ years exp

S&G Stores is seeking a District Manager to oversee multiple retail convenience and fuel locations. The role involves leadership, team development, and operational management to maximize profitability and ensure effective store operations.

Consumer GoodsOil and GasRetail

Responsibilities

Recruiting & Staffing

Interviewing & Selection

Onboarding & Training (including Cross training)

Coaching, feedback & Performance Mgmt

Team development: Proactively cross trains Store Management and ensures cross training of hourly employees. Identifies and Guides High Potential employees within the territory. Has active PDP’s for each Manager in place

Motivation & team building: Leads with positive, problem solving, can do approach. Fosters respect and inclusion within their teams

Conducts effective team meetings – At store or for district as needed. Has objectives/agenda with purpose and agreed outcomes/actions

Teamwork: Views himself/herself as part of a DM/Staff team and fosters effective team collaboration. Is engaged beyond the territory

Effective Store visits: Has a planned store visit agenda, takes notes, agrees action items. Utilizes JOT forms and Sweeps tools to guide the store visit effectiveness

Operational knowledge & skills: the DM Develops within themselves and disseminates knowledge in the following areas

Fuel Operations and pricing strategy/execution: DM seeks 100% in service for fueling dispensers> understands the basic fuel system operations including Tanks, dispensers, sump pumps, ATGs and safety. Ensures employees are trained in Class ABC training as required. Monitors execution of fuel pricing, grade spreads with utmost promptness

Store Merchandising, Marketing, & Sales Building: DM ensures stores maintain instock level/minimize product holes. DM ensures each store executes promotions, current signage, planogram adherence, Current price labeling, product resets. Reads and implements Marketing bulletins

Vendor & Product Knowledge: Monitors Vendor performance and communications issues and challenges to marketing team. Understands products and categories included restricted age product sales

Inventory Management; the DM understands and guides their team to effective use build to based ordering. Monitors in stock levels, top 100 items, counts holes. Creates well organized store environments with as essential inventory levels. Understands Sales to purchase, days of supply and dead cig concepts

PDI & Store accounting: DM is a subject matter expert on PDI platform, Can complete a daily accounting report as needed, but hold managers accountable for full and [proper completion of daily reports by 10am. Understands the relationship between sales, vendor deliveries, cash reconciliation ( Shift and day basis) and book vs actual inventory. Knows current accounting processes

Labor and Productivity Management: Ensures stores operate within allowed(budgeted) hours. Reviews wages for appropriateness based on asset, position and performance vs company guidelines. Monitors/minimizes overtime usage. Redeploys staff as needed for call offs, creates/has contingencies to ensure stores are always open. Promotes staff productivity through review of videos/duties lists

Loss Prevention & investigation: Daily reviews and investigates cash variances and reports on TEAMS findings on TEAMS platform. Understands how to prevent issues through implementation of effective controls and policies. Enforces adherence to cash/inventory policies through corrective action. Understand how to investigate losses and to document/take action/seek prosecution when appropriate

Manages Cash Over/Short $

Monthly: Oversees and conducts field cash audits (aka mid-shift audits, SRI’s) safe tube, plus ATM, SAMs, pull tabs, (1x month per store)

Daily: Reviews cash reconciliation and pulls other LP reports. Reviews store reporting across the network of stores for significant variances from previous day, focusing on highest dollars and most at-risk situations

Monitors Custom Income reports (Pull tabs, air& vac)

Reviews and verifies store expenses to make sure all are appropriate

Lottery

Oversees lottery audits (reconciling actual inventory vs book inventory). (per audit schedule)

Monitors on-line lotto for fraud (random checks, zero serial numbers)

Checks lottery purchases to ensure books are properly received and entered into book inventory

Inventory

Monitors and investigates cigarette inventory for dead and slow cigarettes (30 days movement reports). Ensures stores are completing and entering daily cigarette counts in PDI, and store to store transfers are correct

Oversees the investigation of “theft tracks” as part of retail LP and investigation including refunds, voids, no sales, etc. Contacts DM’s and stores to follow through on significant exception items

Monitors and investigates retail merchandise (trade) invoicing to ensure timely entry by store managers and that book inventory values are correct

Manages audit staff and creates monthly inventory counting schedule to mitigate losses

Payroll

Checks payroll for supervisor adjustments (Manager timecards), looks for any Payroll Fraud. Weekly

Surveillance and monitoring equipment

Monitors Guardian, TC2.0, and other reports for all stores opening, early to close, late to open and unarmed alarms

Review cameras during store visits, making sure cameras are 100% functioning on visits. Spot check employee footage for shift trend exception items (no sales, voids, etc) and other suspect events

Is available/in the call chain for emergency alarm calls

Manages relationships and ensures alarm and surveillance equipment is fully functional across the network of locations. Orders new equipment as needed and determines camera placements

Keeps 3rd party partners in synch with store manager and DM assignments as well as asset/hours of operation changes

Investigation and reporting

Conducts investigations regarding loss

Represents the company in court appearances for charges filed and restitution. Works with local law enforcement to investigate and prosecute theft against the company

Reviews Loyalty reports for employee abuse and works with DM team to eliminate abuse

Pulls, creates, and sends to management reports including Cash rec (daily/monthly/YTD), Cig counts (exceptions and results), Custom Income, Pull Tab Sales, Lottery Sales and Inventory report, ad hoc reports (labor analysis, sales history,) Sales to Purchase reports, audit results, overall shrink rate

Establishes And Oversees Company Audit Procedures And Polices

Audits retail locations against company policy and performance standards

Is well versed in retail operations and can cover District Manager vacations/open positions as required

KPI’s, reporting & performance measures

Store Sales growth/In Stock rates

Customer Service and Store conditions

Fuel Volume, EBITDA

Cash Over short$ / Retail inventory loss $

Labor metrics

Physical Demands:

Ability to occasionally lift of objects up to 50 pounds/frequently lift objects up to 10 pounds

Ability to rarely perform repeated climbing and fine hand manipulations

Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling

Ability to frequently perform repeated bending and reaching

Ability to continuously perform repeated simple hand grasping

Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler

Ability to stand for an entire shift if/as required

Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

Qualification

Retail OperationsPeople DevelopmentP&L ManagementLoss PreventionLabor ManagementInventory ManagementPDI ExperienceTeam BuildingCoachingCustomer ServiceMicrosoft OfficeEffective CommunicationProblem SolvingTeam Collaboration

Required

MUST have 3 years+ prior experience in a retail multiunit role, in Convenience Store industry (Direct Operations)

MS office tools such as excel, etc

Experience with people development, Loss Prevention techniques, Labor Management and other key facets of retail operations

Able to be on call/reachable to support your team and ensure fully open operations

Good driving record

Background check and be able to meet the physical demands section